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For Companies At a Glance
- Tasks: Resolve automotive enquiries and support dealerships with expert guidance.
- Company: Join MSX International, a leader in the automotive industry.
- Benefits: Competitive salary, hybrid work, and career development opportunities.
- Why this job: Be part of an exciting industry and make a real difference.
- Qualifications: Fluent in German and English, with a background in engineering or automotive.
- Other info: Dynamic team environment with global reach and diverse opportunities.
The predicted salary is between 29000 - 31000 £ per year.
Do you have automotive experience and want to take on a new challenge? MSX International has the job for you! MSX International is looking for a Vehicle specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
The Role
As the Automotive Helpdesk Engineer, you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle issues, obtaining clarification from the Group Leader / Team Leader / Project Management if required.
Responsibilities will include:
- Record data as required into a computer system
- Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
- Accept other assignments (responsibility for items of equipment, literature, Customer data systems, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
- Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)
- On an exception basis, make travel arrangements and any other ad hoc duties as required
Qualifications
About you
This is an excellent opportunity for an individual who has strong problem-solving skills and is process-oriented. Our ideal candidate will have:
- Engineering or automotive background (advantageous)
- Fluent in written and oral German and English (essential)
- Customer-oriented focus
- Computer literate
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
Working pattern and location:
- 40 Hours per week
- 12-month fixed term, possibility to extend
- Hybrid, Colchester (2 days in office)
- Starting annual salary £29,000 after probation £31,000
Additional Information
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose: To empower Movers and Makers to thrive in our ever-changing world.
The MSX Mission: To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision: To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Automotive Helpdesk Engineer (with German) in Colchester employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Helpdesk Engineer (with German) in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at MSX International. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of real-life examples where you've tackled challenges, especially in automotive contexts. We want to see how you think on your feet!
✨Tip Number 3
Show off your language skills! Since fluency in German and English is essential, practice speaking about automotive topics in both languages. This will help you feel more confident during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the MSX family.
We think you need these skills to ace Automotive Helpdesk Engineer (with German) in Colchester
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your automotive experience and problem-solving skills in your application. We want to see how you can bring your expertise to the table!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Automotive Helpdesk Engineer role. Mention specific responsibilities from the job description that excite you and how you can contribute.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the MSX International family!
How to prepare for a job interview at MSX International
✨Know Your Automotive Stuff
Brush up on your automotive knowledge before the interview. Familiarise yourself with common issues that dealerships face and how you can help resolve them. Being able to discuss specific vehicles or technologies will show your expertise and enthusiasm for the role.
✨Show Off Your Language Skills
Since fluency in German and English is essential, practice speaking about automotive topics in both languages. Prepare to answer questions in German, as this will demonstrate your confidence and ability to communicate effectively with dealership personnel.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer enquiries or technical issues. Think of examples from your past experience where you successfully resolved a problem, and be ready to explain your thought process clearly.
✨Get Familiar with MSX International
Research MSX International and their mission in the automotive industry. Understanding their values and how they operate will help you align your answers with what they’re looking for, making you a more appealing candidate.
