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- Tasks: Provide technical support and assist with user device setup in a dynamic environment.
- Company: Join MSX International, a leader in innovative mobility solutions across 80 countries.
- Benefits: Flexible working hours, hybrid options, and opportunities for personal development.
- Why this job: Make a real impact in the automotive industry while developing your tech skills.
- Qualifications: Currently studying Computer Science; ITIL 4 knowledge is a plus.
- Other info: Be part of a diverse team committed to driving change and innovation.
The predicted salary is between 650 - 1300 £ per month.
MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions. With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.
Are you looking for variety, development and real impact? Welcome to MSX.
Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre.
Working Pattern
- 20 Hours per week
- Monday-Friday
- 6 months contract
Key Responsibilities
- Handle Incidents and Service Requests
- Provide assistance with enrolment and setup of new or existing end user devices.
- Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.
- Enrolling laptops into Intune.
- Assist users with new system views and working.
- Interact with other technical staff to understand problems and relay information to less experienced agents and/or users;
- Manage User’s expectations about problem resolution.
- Appraise Technician I, II and Region Lead of daily performance.
- Keep team informed of any issues or recurring problems.
Qualifications
- Computer Science Course attendee
- ITIL 4 (Beneficial)
Attributes
- Solution mindset: driven to solve problems and find solutions to user issues
- Prioritization, planning and organisational skills
- Enthusiastic, flexible, and able to take initiative to work independently.
- Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
- Ability to learn
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Digital Workplace Intern in Chelmsford employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Workplace Intern in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MSX International on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be providing support for computer-related issues, make sure you can confidently discuss troubleshooting methods and any relevant tools you've used.
✨Tip Number 3
Show your enthusiasm! During interviews, express your passion for the automotive industry and how you can contribute to MSX's mission of driving innovation in mobility. Let them see your excitement!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at MSX.
We think you need these skills to ace Digital Workplace Intern in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Workplace Intern role. Highlight any relevant experience or skills that match the job description, especially your technical support abilities and problem-solving mindset.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how your background in computer science aligns with MSX's mission and how you can contribute to their innovative environment.
Showcase Your Skills: Don’t forget to showcase your IT skills, especially if you have experience with tools like Intune or ITIL. Be specific about your technical capabilities and how they can help you succeed in providing support to users.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at MSX International
✨Know Your Tech
Make sure you brush up on your technical knowledge related to computer support. Familiarise yourself with common issues users face and how to resolve them, especially around device enrolment and system views. This will show that you're proactive and ready to tackle challenges head-on.
✨Show Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples where you've successfully solved problems in the past. Highlight your solution mindset and how you prioritise tasks. This aligns perfectly with what MSX is looking for in a candidate.
✨Emphasise Teamwork
Since the role involves partnering with team members and stakeholders, share experiences that demonstrate your ability to work collaboratively. Talk about how you’ve communicated effectively with others to resolve issues or improve processes.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to innovation and how they support their employees. This shows your genuine interest in MSX and the role, plus it gives you a chance to assess if the company culture fits you.
