At a Glance
- Tasks: Coach Audi dealerships to improve customer satisfaction and performance metrics.
- Company: Join MSX International, a leader in automotive aftersales excellence.
- Benefits: Earn up to £45,000, enjoy a company car, and 25 days annual leave.
- Other info: Flexible hybrid working with opportunities for global career progression.
- Why this job: Make a real impact in the automotive industry while developing your coaching skills.
- Qualifications: 3-5 years in automotive aftersales and strong analytical skills required.
The predicted salary is between 45000 - 45000 £ per year.
MSX International is looking for a high-performing Aftersales Coach to support our client’s dealerships improvement in the UK. Majority of the work is South of England.
The Role
- To work with Aftersales businesses within the Audi UK Network to support improvements across several key performance indicators.
- Deliver improvements in Aftersales Key Performance Indicators.
- Engage and work with Managers and Aftersales Teams to root cause areas of underperformance, agree action plans and coach improved techniques in:
- Customer Satisfaction
- Customer preparation and Technical Pre Plan
- EVHC Workshop Productivity
- Team working and communication
- Process improvement and quality management
- Quality control processes and analysis
- Facilitating sustainable solutions and continuous improvement
- Ensure service levels are delivered by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
- Build a close working relationship with Audi UK Area Teams.
About you
- Automotive aftersales experience of minimum 3‑5 years.
- Good knowledge of business KPI data and ability to analyse and identify opportunities.
- Experience of aftersales process implementation.
- Flexible approach to work – self‑sufficient and ability to adapt.
- Effective communicator.
- Ability to prioritise workload to deliver agreed contracted days.
- Accurate and timely Administration: Visit Reports and SMART Actions, MSXI – Activity tracking, Expenses, Mileage.
- Consistent use of agreed analysis tools to aid root cause analysis and objective feedback to client.
- Be prepared to travel including overnight stays (Business expenses are covered for travel) – valid UK driving license required.
Working pattern and location
- 40 hours per week Monday - Friday.
- Field-based, hybrid working with Quarterly National Team Meetings.
- Location: To cover South of UK.
- Manage own time – expect overnight away from home.
What’s in it for you?
- Up to £45,000 per year pro rata.
- Company Car.
- Company Credit Card.
- Fuel Card.
- 25 days annual leave (plus Bank Holidays) pro rata.
- Pension Plan.
- Potential to progress within the company, with global opportunities updated regularly.
Equal opportunities
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Aftersales Excellence Coach (Southern England) in Canterbury employer: MSX International
MSX International is an excellent employer, offering a dynamic work culture that prioritises diversity and inclusion. Located in Warwick, UK, employees benefit from a collaborative environment that fosters professional growth and development, particularly in the rapidly evolving field of AI and data governance. With a commitment to ethical standards and compliance, this role provides meaningful opportunities to make a significant impact in responsible AI management.
