At a Glance
- Tasks: Support Jaguar Land Rover's OneApp launch and handle customer enquiries with professionalism.
- Company: Join MSX, a trusted partner to leading vehicle manufacturers for over 30 years.
- Benefits: Earn up to £38,000, enjoy 25 days leave, and access a great pension plan.
- Other info: Fixed contract with excellent career growth and a supportive work environment.
- Why this job: Make a real difference in customer experience while working with a luxury automotive brand.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Supporting the launch of the Jaguar Land Rover OneApp (Telematics app) within the Jaguar Land Rover Customer Relationship Centre:
- Handle customer enquiries, complaints, and escalations professionally and efficiently.
- Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Record events and problems and their resolutions in a ticketing system.
- Liaise with Client; work hand in hand with JLR individuals and teams.
- Ensure all correct processes and procedures are followed.
- Build strong relationships with customers to promote loyalty and retention.
Qualifications
Must: Experience in customer experience roles; strong communication and interpersonal skills; excellent problem-solving and conflict-resolution abilities; experience using CRM and customer feedback management systems; experience in troubleshooting issues; good problem-solving skills and communication skills.
Desirable: Experience within the automotive industry or luxury retail environment; knowledge of customer journey mapping and customer experience methodologies; understanding of NPS, CSI, and customer insight tools.
Additional Information
Working hours and location: 12 month fixed contract; Coventry. Monday-Friday 08:00 – 17:00 hours (week on, week off). 4 week induction in office – Jaguar Land Rover Whitley, Coventry; 2 week Grad Bay – Jaguar Land Rover Whitley; 2 days in office Tuesday and Wednesday (after 6 weeks).
Package: Up to £38,000 per year; 25 day annual leave entitlement (plus bank holidays); company contributory pension plan; cashback healthcare scheme; life assurance; car salary exchange scheme.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity, or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Customer Experience Advisor in Calne employer: MSX International
MSX International is an excellent employer, offering a dynamic work culture that prioritises diversity and inclusion. Located in Warwick, UK, employees benefit from a collaborative environment that fosters professional growth and development, particularly in the rapidly evolving field of AI and data governance. With a commitment to ethical standards and compliance, this role provides meaningful opportunities to make a significant impact in responsible AI management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Calne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSX International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSX International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Calne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSX International:Your cover letter is your chance to shine! Tell us why you want to work at MSX International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSX International!
How to prepare for a job interview at MSX International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
