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- Tasks: Provide top-notch technical support for Ford vehicles to repairers and customers.
- Company: Join MSXI, a global leader in automotive expertise with over 5,000 employees worldwide.
- Benefits: Enjoy a salary up to £31,000, 25 days leave, health care cash back, and exclusive discounts.
- Why this job: Perfect for car enthusiasts wanting to leverage their skills in a flexible, supportive environment.
- Qualifications: Ideal for dealer technicians or newly qualified techs eager to grow; customer service experience is a plus.
- Other info: Hybrid work model: 1 day in the office, 4 days remote; initial training in Colchester.
The predicted salary is between 24000 - 36000 £ per year.
As a Vehicle Technical Support Advisor with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents.
This role will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.
Main responsibilities:
- Accept incoming enquiries from Authorised Repairers and other customers
- Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles
- Record data into a computer system, provide vehicle and concern details if and when required about any particular case
- Maintain an acceptable level of quality and response rate
- Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer
- Liaise with Dealer / personnel staff at all levels
- Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis
What’s in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
- Up to £31,000 per year
- 25 days annual leave per year + bank holidays
- cash back health care scheme
- exclusive discounts on everyday purchases
- exclusive discounts on car purchases
- potential to progress within the company, with global opportunities updated regularly
Working pattern and location
- 40 hours per week
- Permanent
- Monday – Friday
- Hybrid working model: 1 day per week in the MSX Office (Colchester) and 4 days working from home
- Initial induction training will be in the MSX Colchester office (1 month)
Qualifications
This is a fantastic opportunity for an experienced automotive technical professional who has a passion for cars.
Our ideal candidate:
- Dealer Technician with workshop experience
- Would suit a newly qualified technician that is keen to develop their skills, or someone that wants to retain their technical knowledge but leave a workshop environment.
- Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be advantageous (but not essential).
- Customer service experience would be an advantage however not essential
- Must be prepared to travel if required for up to one week at a time as requested by Project Management
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Locations
Automotive Technical Support Advisor employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Support Advisor
✨Tip Number 1
Familiarize yourself with Ford vehicles and their common issues. Understanding the specific models and their technical quirks will help you provide better support and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills. Even if it's not essential, showcasing your ability to communicate effectively with customers can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous workshop experience in detail. Be ready to share specific examples of how you've diagnosed and resolved technical issues in the past.
✨Tip Number 4
Highlight any relevant qualifications or training, such as City and Guilds or NVQ L3. If you have high voltage IMI level 3, make sure to mention it, as it could give you an edge.
We think you need these skills to ace Automotive Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your automotive technical experience and any relevant qualifications, such as City and Guilds or NVQ L3. Emphasize your customer service skills if you have them, as they can be advantageous.
Craft a Strong Cover Letter: In your cover letter, express your passion for cars and the automotive industry. Mention specific experiences where you've provided technical support or guidance, showcasing your ability to communicate complex information clearly.
Highlight Relevant Experience: When detailing your work history, focus on roles that involved technical support or diagnostics. Include any experience working with Ford vehicles or similar brands, as this will resonate well with MSXI's requirements.
Showcase Your Communication Skills: Since the role requires effective communication with various stakeholders, provide examples in your application of how you've successfully communicated technical advice to customers or colleagues in the past.
How to prepare for a job interview at MSX International.
✨Show Your Technical Expertise
Make sure to highlight your automotive technical background during the interview. Be prepared to discuss specific experiences where you provided diagnostic support or resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Since the role involves providing guidance and technical instruction, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with various users, including repairers and customer agents.
✨Demonstrate Customer Service Skills
Even though customer service experience is not essential, showcasing any relevant experience can set you apart. Prepare examples of how you've successfully interacted with customers or clients in the past, emphasizing your ability to listen and respond to their needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to diagnose a vehicle issue or provide technical support under pressure, and be ready to explain your thought process and the outcome.
