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- Tasks: Enhance workshop productivity and efficiency for Ford UK dealers through analysis and action plans.
- Company: MSX International is a global leader in outsourced solutions for the automotive industry.
- Benefits: Enjoy a competitive salary, company car, laptop, mobile phone, and 25 days annual leave.
- Why this job: Join a dynamic team driving change in the automotive sector with global opportunities.
- Qualifications: 3 years in automotive trade as a service manager; strong process improvement skills required.
- Other info: Full-time role with extensive travel; all expenses covered.
The predicted salary is between 36000 - 60000 £ per year.
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
MSX International is seeking experienced Senior Automotive Consultants to join our team for the "Retail Fitness" programme. The consultants will work closely with Ford UK dealers to enhance workshop productivity and efficiency. This role involves analysing current processes, implementing action plans, and driving continuous improvement to achieve key performance indicators (KPIs). This is an exciting opportunity for someone who thrives in a fast-paced and dynamic organisation. As a key member of the Retail Fitness team, you will be increasing Dealership efficiency, workshop performance and enhancing customer relationships.
Your Responsibilities
- Conduct comprehensive assessments of dealer workshops to identify gaps and areas for improvement.
- Develop and implement action plans based on Ford's Playbook to enhance workshop productivity and efficiency.
- Focus on key areas such as booking processes, warranty efficiency, express service implementation, and overall workshop productivity.
- Utilise MSX's reporting tools to track and report on KPIs, providing monthly updates.
- Deliver tailored training plans to dealers to ensure sustained improvements.
- Collaborate with Ford UK and other stakeholders to align on strategies and next steps.
- Escalate non-compliant dealers to Ford stakeholders as necessary.
Key Performance Indicators (KPIs)
- Workshop Productivity
- Key2Key Time
- Fix it Right First Time (OneCX metric)
- Working Days Booking Lead Time
- Booking Lead Time (Mystery Call)
Qualifications
We’re looking for experienced automotive aftersales professionals who can demonstrate the ability to drive change. To be successful in the role, the Senior Aftersales Consultant must have:
- Minimum of 3 years’ experience in the automotive trade as a service manager (essential).
- 2 years’ experience as an area manager or aftersales development manager (advantageous).
- Strong knowledge of automotive service processes and industry standards.
- Proven experience in implementing and coordinating new processes.
- Experience working directly with OEMs, NSCs, and importers is an advantage.
- Proficiency in interpreting service key figures and deriving actionable measures.
- Excellent negotiation skills at the dealer management level.
- Strong IT skills, particularly with the MS Office package.
- Exceptional verbal and written communication skills.
- High customer orientation, empathy, and solution-oriented mindset.
- Analytical and methodical approach to work.
- Hands-on approach with strong practical relevance and persuasiveness.
- Team player with good assertiveness.
- Willingness to learn new methods and apply them with enthusiasm.
- High willingness to travel extensively.
Additional Information
Working pattern and location:
- Full time (Monday – Friday)
- National Roles Available
- Travel to Dealer locations for up to 80% of working week (fully expensed and vehicle provided for travel)
- Will be required to attend monthly meetings at clients HQ in Dunton Essex.
What We Can Offer You
- Competitive Salary with performance related bonus.
- Company Car
- Company Laptop & Mobile Phone
- Other company benefits include: 25 days annual leave, Company contributory pension plan, Cash back health care scheme, Life assurance, Car salary exchange scheme.
- Potential to progress within the company, with global opportunities updated regularly.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Automotive Aftersales Consultant employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Aftersales Consultant
✨Tip Number 1
Familiarise yourself with Ford's Playbook and the specific processes they use in their dealerships. Understanding these frameworks will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of MSX International or Ford UK. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved workshop productivity or efficiency in your previous roles. Use metrics and KPIs to quantify your achievements, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you interpret service key figures and implement actionable measures. This will highlight your ability to drive change and align with the role's requirements.
We think you need these skills to ace Automotive Aftersales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly in aftersales roles. Emphasise your achievements in improving workshop productivity and efficiency, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Mention your experience with OEMs and your ability to implement new processes, showcasing how you can contribute to MSX International's goals.
Highlight Key Skills: In your application, focus on skills that align with the role, such as analytical thinking, negotiation skills, and proficiency in MS Office. Provide examples of how you've used these skills in previous positions to drive change.
Show Enthusiasm for Continuous Improvement: Demonstrate your passion for continuous improvement in your application. Discuss any relevant training or methodologies you have employed in the past to enhance service processes and customer satisfaction.
How to prepare for a job interview at MSX International.
✨Know Your Automotive Processes
Make sure you have a solid understanding of automotive service processes and industry standards. Be prepared to discuss your experience in implementing new processes and how you've driven change in previous roles.
✨Demonstrate Analytical Skills
Since the role involves analysing workshop productivity, be ready to showcase your analytical skills. Bring examples of how you've used data to identify gaps and implement action plans that improved performance.
✨Showcase Communication Skills
Exceptional verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and prepare to discuss how you've effectively communicated with stakeholders in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to negotiate or resolve conflicts at the dealer management level, and be ready to explain your approach and the outcomes.
