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- Tasks: Assess automotive warranty claims and support administration tasks in a dynamic team.
- Company: Join a leading automotive brand with a focus on innovation and teamwork.
- Benefits: Earn while you learn with competitive pay and gain valuable industry experience.
- Why this job: Kickstart your career in the automotive industry with hands-on training and support.
- Qualifications: No prior experience needed, just a passion for cars and a willingness to learn.
- Other info: Opportunity to complete a Level 3 Business Administration qualification.
Working within an experienced team assessing automotive warranty claims for various automotive brands.
In this role you will be working towards completing a Level 3 Business Administration
Main purpose of the role
- The Warranty administrator apprentice is responsible for the assessment of warranty repair claims submitted by the Retailer network and carrying out the supporting administration.
- Support kit request from dealers
- All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and provide information and recommendations at all times. Claims should be authorised, amended or rejected accordingly.
- The Warranty Claims Assessor will provide remote support for the Retail network on correct claim submission and warranty policy guidance
Candidate Responsibilities
- Working in a team of up to nine assessors in an open plan office
- Record data as required into a bespoke computer application (training provided)
- Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail
- Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
- Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
- Administer the necessary documentation to support the warranty claims
- Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
- Complete all work to a minimum quality requirement assessed by MSXI and customer management
Candidate Specification
- The ideal candidate will want to develop their administration and customer service experience
- Interest in motor vehicle
- Educated to GCSE Mathematics and English C or equivalent grade 5 or above
- Customer experience would be judged a significant advantage
- Confident with the use of telephones, computers and web based applications
- Work to tight time schedule, producing and maintaining a high level of quality
- Flexible to cover additional hours around holidays, sickness and peak trends
- PC literacy is essential
- Competencies and Skills required
- Team player but must have a pro-active approach and provide new ideas for continuous improvement.
- Process orientated with attention to detail
- Logical thought processes; inquisitive and capable of non-leading questioning
- Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills
- Can demonstrate a high degree of being able to work on own initiative and motivation
- Enthusiastic, flexible and proactive personality
- Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
- Strong business acumen, customer focus and automotive knowledge
- Strong organizational and time management skills
Working hours
40 hours per week 8 to 5 Monday to Friday from The Colchester office, will be an option for remote working
What we offer
Raising to £26,500.00 (Living wage) on completion of qualification.
Other company benefits:
- 25 days annual leave (pro rata)
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- 10 days full pay sick days (after three months service)
- Salary exchange childcare vouchers
- Cycle2work scheme
- Car salary exchange scheme
You can learn more about MSX International on our website: MSX International
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Apprentice Automotive Warranty Assessor employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Automotive Warranty Assessor
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work as warranty assessors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of automotive warranties and claims processes. We recommend practising common interview questions with a mate to boost your confidence.
✨Tip Number 3
Showcase your enthusiasm for the role! When you get the chance to speak with potential employers, let them know why you're passionate about becoming a Warranty Assessor and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing applications from motivated candidates like you!
We think you need these skills to ace Apprentice Automotive Warranty Assessor
Some tips for your application 🫡
Show Your Passion for Automotive: When you're writing your application, let us know why you're excited about the automotive industry. Share any relevant experiences or interests that highlight your enthusiasm for cars and warranty assessments.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight any skills or experiences that relate directly to assessing warranty claims and working in a team environment. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MSX International.
✨Know Your Automotive Stuff
Brush up on your knowledge of automotive warranty processes and common claims. Familiarise yourself with the brands you'll be working with, as this will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Admin Skills
Since this role involves a lot of administration, be prepared to discuss your organisational skills. Bring examples of how you've managed tasks or projects in the past, and highlight any experience with software or tools that could be relevant.
✨Ask Smart Questions
Prepare some thoughtful questions about the team and the company culture. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you. Think about asking about the training process for apprentices or how success is measured in the role.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to get comfortable with common interview questions. Focus on articulating your thoughts clearly and confidently, especially when discussing your motivation for applying and what you hope to learn in the apprenticeship.
