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- Tasks: Support Ford dealers in implementing the DaUM initiative and enhance customer satisfaction.
- Company: Join MSX International, a dynamic company driving innovation in the automotive sector.
- Benefits: Enjoy a competitive salary, company car, laptop, mobile phone, and 25 days annual leave.
- Why this job: Be part of an exciting team that drives change and improves dealer performance.
- Qualifications: 3+ years in automotive aftersales; experience in field roles is a plus.
- Other info: This is a field-based role with extensive travel across the UK.
The predicted salary is between 36000 - 60000 £ per year.
MSX International Ltd is seeking Field Consultants and Coaches to support the implementation of Fords Dealer as Uptime Manager (DaUM) initiative. This role is pivotal in driving dealer engagement, process adoption, and performance improvement across a network of pilot Ford dealers. DaUM is an exciting initiative to allow dealers the capability to implement FORDLiive+ services for their local/small business customers, increasing retention and customer satisfaction.
This is a field-based role with regular travel to pilot dealer locations and occasional visits to Fords Dunton Technical Centre. The initial fixed contract term is 1st July 2025 31st December 2025, with potential for extension based on programme success and service delivery.
This is an exciting opportunity for someone who thrives in a fast-paced, exciting, and dynamic organisation. As a key member of the DaUM team, we are looking for experienced automotive aftersales professional with a passion for increasing customer satisfaction, retention, enhancing customer relationships and someone who can demonstrate the ability to drive change.
Your responsibilities:
- Provide on-site and remote support to 20 pilot dealers (approx. 10 per FTE) to implement the DaUM programme.
- Engage dealer operational teams to demonstrate and embed new processes.
- Gather feedback and insights from dealers to inform Fords central team.
- Support Ford in defining and refining DaUM processes.
- Confirm and track Key Performance Indicators (KPIs) with each dealer.
- Report progress and escalate issues to the central support team as needed.
- Assist dealers in achieving agreed KPIs through coaching and best practice sharing.
- Identify, document, and share best practices and improvement recommendations.
- Deliver tailored training plans to dealers to ensure sustained improvements.
- Collaborate with Ford UK and other stakeholders to align on strategies and next steps.
- Escalate non-compliant dealers to Ford stakeholders as necessary.
Key Performance Indicators (KPIs):
- Uptime-related metrics (to be defined with Ford and dealers)
- Dealer engagement and process adherence
- Issue resolution and escalation effectiveness
- Best practice implementation
Qualifications:
- Minimum 3 years experience in automotive aftersales, ideally as a Service Manager.
- Experience in field-based roles such as Area Manager or Aftersales Development Manager is advantageous.
- Strong understanding of dealer operations and service processes.
- Proven ability to implement new initiatives and drive change.
- Excellent communication and stakeholder engagement skills.
- Analytical mindset with the ability to interpret data and derive insights.
- High level of self-motivation, adaptability, and problem-solving.
- Willingness to travel extensively across the UK.
Working pattern and location:
- Fixed term contract until 31st of December (potential for extension)
- Full time (Monday-Friday)
- National Roles Available
- Travel to Dealer locations for up to 80% of working week (fully expensed and vehicle provided for travel)
- Will be required to attend monthly meetings at clients HQ in Dunton Essex.
What we can offer you:
- Competitive Salary
- Company Car
- Company Laptop & Mobile Phone
- 25 days annual leave
- Company contributory pension plan
- Cash back health
- care scheme
- Life assurance
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly.
You can learn more about MSX International on our website: MSX International
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Aftersales Field Coach employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Field Coach
✨Tip Number 1
Familiarise yourself with the DaUM initiative and its objectives. Understanding how it impacts dealer operations will help you engage effectively with the pilot dealers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the automotive aftersales sector, especially those who have experience with Ford or similar initiatives. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven change in previous roles. Highlighting your ability to implement new processes and improve customer satisfaction will resonate well with the hiring team.
✨Tip Number 4
Be ready to showcase your analytical skills by discussing how you've used data to inform decisions in past positions. This will demonstrate your capability to track KPIs and report progress effectively, which is crucial for this role.
We think you need these skills to ace Aftersales Field Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive aftersales, particularly any roles that involved coaching or field-based responsibilities. Use keywords from the job description to demonstrate your fit for the Aftersales Field Coach position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and retention. Mention specific examples of how you've driven change in previous roles and how you can contribute to the DaUM initiative at MSX International.
Highlight Relevant Skills: Emphasise your strong communication and stakeholder engagement skills in your application. Provide examples of how you've successfully implemented new processes and engaged teams in past positions.
Showcase Your Analytical Mindset: Include instances where you've used data to inform decisions or improve processes. This will demonstrate your analytical mindset and ability to track Key Performance Indicators (KPIs), which is crucial for this role.
How to prepare for a job interview at MSX International.
✨Understand the DaUM Initiative
Make sure you have a solid grasp of Ford's Dealer as Uptime Manager (DaUM) initiative. Familiarise yourself with its goals, processes, and how it impacts dealer engagement and customer satisfaction. This knowledge will help you demonstrate your enthusiasm and alignment with the company's objectives during the interview.
✨Showcase Your Aftersales Experience
Highlight your experience in automotive aftersales, particularly if you've held roles like Service Manager or Area Manager. Be prepared to discuss specific examples where you've successfully implemented new initiatives or driven change, as this will be crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to engage with dealer operational teams. Think of past experiences where you resolved issues or improved processes, and be ready to share these stories in detail.
✨Demonstrate Strong Communication Skills
Since the role involves engaging with various stakeholders, it's essential to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would approach training and coaching dealers effectively.
