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For Companies At a Glance
- Tasks: Support Ford dealers in implementing the DaUM initiative to enhance customer satisfaction.
- Company: Join MSX International, a dynamic company driving innovation in the automotive sector.
- Benefits: Enjoy a competitive salary, company car, laptop, mobile phone, and 25 days annual leave.
- Why this job: Be part of an exciting team that drives change and improves dealer performance.
- Qualifications: 3+ years in automotive aftersales; strong communication and analytical skills required.
- Other info: Field-based role with extensive travel across the UK and potential for contract extension.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
MSX International Ltd is seeking Field Consultants and Coaches to support the implementation of Fords Dealer as Uptime Manager (DaUM) initiative. This role is pivotal in driving dealer engagement, process adoption, and performance improvement across a network of pilot Ford dealers. DaUM is an exciting initiative to allow dealers the capability to implement FORDLiive+ services for their local/small…
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Aftersales Field Coach employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Field Coach
✨Tip Number 1
Familiarise yourself with the DaUM initiative and its objectives. Understanding how it enhances dealer capabilities and customer satisfaction will help you articulate your passion for the role during interviews.
✨Tip Number 2
Network with professionals in the automotive aftersales sector, especially those who have experience with Ford or similar initiatives. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven change in previous roles. Highlighting your experience in implementing new processes and improving customer relationships will demonstrate your suitability for the position.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you would track and report on KPIs. Being able to interpret data and derive actionable insights is crucial for this role.
We think you need these skills to ace Aftersales Field Coach
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Aftersales Field Coach position. Familiarise yourself with the DaUM initiative and how it impacts dealer operations.
Tailor Your CV: Highlight your relevant experience in automotive aftersales, particularly any roles that involved coaching or implementing new processes. Use specific examples to demonstrate your ability to drive change and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of dealer operations. Mention how your skills align with the key performance indicators outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MSX International.
✨Understand the DaUM Initiative
Make sure you have a solid grasp of Ford's Dealer as Uptime Manager (DaUM) initiative. Familiarise yourself with its goals, how it impacts dealer operations, and the benefits it brings to customer satisfaction. This knowledge will help you demonstrate your enthusiasm and alignment with the company's objectives.
✨Showcase Your Aftersales Experience
Highlight your experience in automotive aftersales, particularly if you've held roles like Service Manager or Area Manager. Be prepared to discuss specific examples of how you've driven change and improved processes in previous positions, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to engage with dealer teams. Think of past situations where you've successfully implemented new initiatives or resolved issues, and be ready to explain your thought process and the outcomes.
✨Demonstrate Strong Communication Skills
As this role involves engaging with various stakeholders, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would build relationships with dealer operational teams to ensure successful implementation of the DaUM programme.
