At a Glance
- Tasks: Coach automotive teams to improve customer satisfaction and performance metrics.
- Company: Join MSX International, a global leader in automotive business solutions.
- Benefits: Earn up to £45,000, enjoy a company car, and 25 days annual leave.
- Other info: Flexible hybrid working with opportunities for global career progression.
- Why this job: Make a real impact in the automotive industry while developing your coaching skills.
- Qualifications: 3-5 years of automotive aftersales experience and strong communication skills.
The predicted salary is between 45000 - 45000 £ per year.
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSX International’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
MSX International is looking for a high‑performing Aftersales Coach to support our client’s dealerships improvement in the UK. Majority of the work is South of England.
The Role
- To work with Aftersales businesses within the Audi UK Network to support improvements across several key performance indicators.
Responsibilities
- Deliver improvements in Aftersales Key Performance Indicators.
- Engage and work with Managers and Aftersales Teams to root cause areas of underperformance, agree action plans and coach improved techniques in:
- Customer Satisfaction
- Customer preparation and Technical Pre Plan
- EVHC Workshop Productivity
- Team working and communication.
- Process improvement and quality management.
- Quality control processes and analysis
- Facilitating sustainable solutions and continuous improvement
- Ensure service levels are delivered by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
- Build a close working relationship with Audi UK Area Teams.
About you
Our ideal Aftersales Excellence Coach has a friendly personality and possesses the following:
- Automotive aftersales experience of minimum 3‑5 years.
- Good knowledge of business KPI data and the ability to analyse and identify opportunities.
- Experience of aftersales process implementation.
- Flexible approach to work – self‑sufficient and ability to adapt.
- Effective communication skills.
- Ability to prioritise workload to deliver agreed contracted days.
- Accurate and timely Administration: Visit Reports and SMART Actions.
- MSXI – Activity tracking, Expenses, Mileage.
- Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client.
- Prepared to travel including overnight stays (business expenses are covered for travel); valid UK driving licence is required.
Additional Information
- Working pattern and location: 40 hours per week, Monday – Friday; field‑based, hybrid working with quarterly National Team Meetings.
- Location: To cover South of UK.
- Manage own time – expect overnight away from home.
Benefits
- Up to £45,000 per year pro rata.
- Company Car.
- Company Credit Card.
- Fuel Card.
- 25 days annual leave (plus Bank Holidays) pro rata.
- Pension Plan.
- Cash back health care scheme.
- Potential to progress within the company, with global opportunities updated regularly.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Aftersales Excellence Coach (Southern England) employer: MSX International
MSX International Group is an exceptional employer, offering a dynamic work environment for the Aftersales Excellence Coach role in Southern England. With a strong focus on employee growth and development, we provide comprehensive benefits including a competitive salary, company car, and opportunities for global advancement. Our inclusive culture fosters collaboration and innovation, ensuring that every team member can thrive while making a meaningful impact in the automotive industry.
