Vehicle Helpdesk Engineer

Do you have automotive experience and wants to take a new challenge? MSX International has the job for you! MSX International is looking for a Vehicle specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology. The Role As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required. Other responsibilities will include: * Record data as required into a computer system * Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required * Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management * Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary * Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.) * On an exception basis, make travel arrangements and any other ad hoc duties as required About you This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented. Our ideal candidate will have: * Demonstrable knowledge of vehicle diagnostics and diagnostic tools e.g. SBDO, PTS, FDRS and IDS Standard (preferred) * Knowledge of GTAC, diagnostic session files and Analysis of vehicle XML data (preferred) * Fluent in written and oral English (essential) * Customer oriented focus * Computer literate What’s in it for you? When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. Working pattern and location * 40 Hours per week * £31,000 * 12-month fixed term, possibility to extend * Hybrid, Colchester (2 days in office)