At a Glance
- Tasks: Solve complex automotive diagnostic puzzles and enhance customer satisfaction remotely.
- Company: Join MSX International, a leader in automotive support across 80+ countries.
- Benefits: Enjoy a competitive salary, 25 days leave, and a company laptop.
- Other info: Fast-paced environment with global career progression opportunities.
- Why this job: Make a real impact in the automotive industry while working from home.
- Qualifications: Must be a certified Master Technician with strong diagnostic skills.
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.
In this role, you’ll be at the centre of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won’t just fix what’s broken; you’ll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you’ve seen before. That’s what makes the work exciting. You’ll collaborate with skilled colleagues, leverage cutting-edge tools, and apply your expertise to situations where your judgement truly matters.
On a daily basis you will be:
- Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
- Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
- Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
- Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
- Building relationships with retailers and the customers, continually improving the effectiveness of the function.
Qualifications
This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience. This role is made for you if you…
- are trained and certified to ‘Master Technician’ status or equivalent
- have (electrical) diagnosis skills and experience
- have high voltage/EV experience (desirable)
- can investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely
- thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
- have a ‘can do attitude’
Additional Information
Working pattern and location:
- Full time (Monday – Friday)
- 100% work from home option possible within the UK
What we can offer you:
- Competitive Salary up to £34,000
- Company Laptop
- Other company benefits include:
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly
Technical Helpdesk Engineer Automotive 100% remote employer: MSX International Limited
MSX International is an exceptional employer, offering a dynamic work environment in Dunton, Essex, where employees are empowered to thrive. With a strong commitment to diversity and inclusion, we provide flexible working arrangements, competitive salaries, and numerous benefits such as a cycle to work scheme and opportunities for career progression within a global framework. Join us to be part of a team that values innovation and collaboration while making a meaningful impact in the automotive industry.
