Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support field teams by creating reports and presentations for retailer meetings.
- Company: Join MSX, a diverse and empowering automotive support company.
- Benefits: Enjoy a competitive salary, 25 days leave, and health care perks.
- Why this job: Make an impact in the automotive industry while developing your skills.
- Qualifications: Strong communication, organisation, and analytical skills required.
- Other info: Flexible hybrid working with excellent career growth opportunities.
This role supports the field-based members of the team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Support for HQ-related activities and initiatives, including regular forecasting, analytics and reporting for senior management is also central to this role.
Additionally, the Aftersales Field Support Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.
Key activities and responsibilities:- Create reports and presentations in a timely manner, often at short-notice or with flexible requirements
- Manage incoming/outgoing correspondence
- Act as the first point of contact for Retailers for key topics
- Act as a conduit between Retailers and the client
- Complete tasks requiring Retailer contact on behalf of the client, including weekly forecasting
- Ensure high quality standards and data accuracy are maintained at all times
- Support the field team with creating retailer-specific analysis and presentations
- Organization: Keeps track of projects, tasks and important information; Meets deadlines and carries out duties efficiently and effectively.
- Time Management: Efficiently manages schedules and deadlines, while remaining flexible to short-notice or ad-hoc requests from senior management. Efficiently plans and organizes tasks while working independently. Manages multiple priorities, and delivers results on time.
- Communication: Has strong verbal and written communication skills to convey ideas and strategies; Updates clearly to both internal teams and external stakeholders.
- Computer Literacy: Can operate within the full Microsoft Office application, including PowerPoint, Word, and Excel.
- Self-Motivated: A self-starter; seeks feedback on ways to increase performance; takes advantage of opportunities to build new skills and capabilities.
- Strong Analytic Skills: Collects, interprets, and analyzes data to extract valuable insights and trends. Measures effectiveness and makes data-driven recommendations for improvement.
- Experience in Customer Service
- Experience in Automotive Aftersales
- Experience of creating and formatting PowerPoint presentations
- Experience working with Excel to an intermediate/advanced level
- Good Automotive Aftersales knowledge
- Good Retailer network knowledge
- Business metrics and KPI’s
- Working pattern and location: 40 hours per week, Monday-Friday, Hybrid working, Ideal candidate location: Farnborough
- What is in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
- In joining MSX, you can enjoy: £35,000 per year, 25 days annual leave per year, Cash back health care scheme, Life Assurance.
Aftersales Field Support Executive in Farnborough employer: MSX International Limited
Contact Detail:
MSX International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Field Support Executive in Farnborough
✨Tip Number 1
Get to know the company inside out! Research MSX International and understand their values, culture, and what they’re looking for in an Aftersales Field Support Executive. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and data analysis. Think of examples from your past experiences that highlight your skills in organisation, time management, and communication.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to gain insights about the role and the company. They might share tips that could give you an edge during the hiring process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Field Support Executive in Farnborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Aftersales Field Support Executive role. Highlight your experience in customer service and any relevant skills, like creating reports and presentations, to show us you're the perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of communication with retailers and internal teams, make sure your written application reflects your strong verbal and written communication skills. Use clear and concise language to convey your ideas.
Highlight Your Organisation Skills: We love candidates who can keep track of multiple tasks and meet deadlines. In your application, give examples of how you've managed projects or handled ad-hoc requests in the past to demonstrate your organisational prowess.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at MSX.
How to prepare for a job interview at MSX International Limited
✨Know Your Reports
Since the role involves creating reports and presentations, make sure you brush up on your reporting skills. Familiarise yourself with common metrics and KPIs in the automotive aftersales sector. Bring examples of past reports you've created to showcase your experience.
✨Master Time Management
This position requires flexibility and the ability to manage multiple priorities. Prepare to discuss how you've handled tight deadlines or last-minute requests in previous roles. Have a few strategies ready that demonstrate your time management skills.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to demonstrate your ability to convey information effectively.
✨Show Your Analytical Skills
The job requires strong analytical skills, so be ready to discuss how you've collected and interpreted data in the past. Think of specific examples where your analysis led to actionable insights or improvements, and be prepared to share these during the interview.
