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- Tasks: Provide technical support and diagnostics to dealers, ensuring quick resolutions.
- Company: Join MSX International, a leader in automotive support with a focus on teamwork.
- Benefits: Enjoy 25 days annual leave, health care cashback, and life assurance.
- Why this job: Make a real impact by helping others fix their automotive issues right the first time.
- Qualifications: Experience in automotive tech and strong customer service skills required.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Purpose of the role: Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of technical cases and minimizing repeat repairs. Deliver diagnostic assistance, technical information, and recommendations—primarily through the ticketing system, but also by phone—to Dealers, Approved Repairers, and Independent Operators, supporting them in resolving issues and achieving a “fix-it-right-the-first-time” approach.
- Provide technical support across various systems, focusing on parts and diagnostics and root cause analysis.
- Guide dealers through repair processes and ensure accurate case documentation.
- Research technical documentation, manuals, and resolution databases to support problem-solving.
- Collaborate with dealer technicians and internal agents to resolve complex technical issues.
- Monitor and manage backlog by following up on open cases.
- Ensure thorough analysis and complete information before escalating or reassigning cases.
- Support retailer staff by identifying educational needs and filling competence gaps.
- Build strong relationships with retailers and workshop teams to improve service effectiveness.
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.
Qualifications
- An automotive professional with a technical background Dealer workshop experience to Senior or Master Technician level Customer service experience.
- Strong knowledge of vehicle mechanical, electrical, and electronic systems.
- Proficiency in diagnostic procedures and fault code interpretation using OEM tools.
- Experience with CAN bus communications, ECUs, sensors/actuators, and control modules.
- Skilled in using measurement tools (multimeter, oscilloscope, clamp meter) and interpreting results.
- Competence with ticketing systems for case logging, triage, and resolution tracking.
- Basic understanding of networking concepts to support remote diagnostics and assistance.
- Strong technical documentation and feedback skills for continuous product/process improvement.
Core Skills:
- Customer orientation with a service mindset toward Dealers/Approved Repairers and Independent Operators.
- Clear, concise communication—able to translate complex technical issues for different audiences.
- Analytical problem solving and root-cause analysis; “fix-it-right-first-time” focus.
- Collaboration and teamwork across technical support, quality, and engineering stakeholders.
- Flexibility and adaptability to evolving tools, processes, and regional market requirements.
In joining MSX, you can enjoy:
- 25 days annual leave per year
- Cash back health care scheme
- Life Assurance
You can learn more about MSX International on our website: MSX International
Helpdesk Engineer- Techline Agents in Essex employer: MSX International Limited
Contact Detail:
MSX International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer- Techline Agents in Essex
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who work as technicians or in customer service roles. They might know about openings that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your technical skills and customer service experience make you the perfect fit for the Helpdesk Engineer role. Keep it concise and focus on your 'fix-it-right-the-first-time' mindset.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be prepared to discuss specific examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at MSX International. Good luck!
We think you need these skills to ace Helpdesk Engineer- Techline Agents in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in automotive technical support. We want to see how your skills align with the role, so don’t hold back on showcasing your dealer workshop experience!
Show Off Your Technical Skills: When filling out your application, emphasise your knowledge of vehicle systems and diagnostic procedures. We’re looking for someone who can hit the ground running, so let us know about your proficiency with OEM tools and fault code interpretation.
Communicate Clearly: Since this role involves translating complex technical issues, make sure your written communication is clear and concise. We appreciate straightforward language that gets to the point—show us you can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MSX International Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of vehicle mechanical, electrical, and electronic systems. Be ready to discuss diagnostic procedures and fault code interpretation, as well as your experience with OEM tools. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Master the Art of Communication
Since you'll be translating complex technical issues for various audiences, practice explaining technical concepts in simple terms. Think about how you would guide a dealer through a repair process or explain a fault code. Clear communication is key to building strong relationships with retailers and workshop teams.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Highlight your analytical problem-solving skills and your 'fix-it-right-the-first-time' approach. This will demonstrate your ability to handle the challenges that come with the role and your commitment to customer satisfaction.
✨Familiarise Yourself with the Ticketing System
Since you'll be using a ticketing system for case logging and resolution tracking, make sure you understand how it works. If possible, get some hands-on experience with similar systems. Being comfortable with this aspect will help you manage your cases efficiently and show that you're ready to hit the ground running.
