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For Companies At a Glance
- Tasks: Provide expert technical support for automotive diagnostics and repairs.
- Company: Join a leading automotive tech company driving innovation in electric vehicles.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and health care perks.
- Why this job: Make a real impact in the automotive world while helping others succeed.
- Qualifications: Degree in automotive technology or equivalent experience required.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world? We’re looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.
You will be responsible for the following:
- Provide technical support across various systems, focusing on diagnostics and root cause analysis
- Guide dealers through repair processes and ensure accurate case documentation
- Own cases from initiation to resolution or escalation, maintaining clear and professional communication
- Research technical documentation, manuals, and resolution databases to support problem-solving
- Collaborate with dealer technicians and internal agents to resolve complex technical issues
- Monitor and manage backlog by following up on open cases
- Escalate cases when necessary, ensuring all relevant information is included and properly documented
- Communicate product issues and contribute to continuous improvement initiatives
- Ensure thorough analysis and complete information before escalating or reassigning cases
- Support retailer staff by identifying educational needs and filling competence gaps
- Build strong relationships with retailers and workshop teams to improve service effectiveness
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support
Qualifications
You will do best in this role, if you have:
- Degree in automotive technology or equivalent experience
- Strong knowledge of vehicle mechanics and EV
- Experience in technical support or workshop-level diagnostics
- Experience in using diagnostic tools
- Ability to read technical drawings and interpret measurement data
- Analytical, organized, and customer-focused
- Fluency in English
Working pattern and location
- 40 hours per week
- Permanent
- Monday-Friday
- Location: Colchester
What we offer:
- Competitive salary
- 25 days annual leave per year
- Cash back health care scheme
- Life Assurance
You can learn more about MSX International on our website: MSX International
Automotive Technical Helpdesk Specialist in Essex employer: MSX International Limited
Contact Detail:
MSX International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Helpdesk Specialist in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those working with EVs. Attend events or join online forums where you can connect with potential employers and show off your passion for automotive technology.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific diagnostic tools and techniques you've used. We want to see how you solve problems, so have some real-life examples up your sleeve!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings at StudySmarter and tailor your approach to show why you’d be a great fit for the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate your skills and how they match the job description.
We think you need these skills to ace Automotive Technical Helpdesk Specialist in Essex
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for automotive technology and electric vehicles right from the start. Share any relevant experiences or projects that highlight your love for the industry and how you can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your technical support experience and knowledge of vehicle mechanics, as this will show us you're a perfect fit for the role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is professional and easy to understand, especially when discussing your technical skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MSX International Limited
✨Know Your Stuff
Brush up on your automotive technology knowledge, especially around electric vehicles. Be ready to discuss specific systems and diagnostic tools you've used in the past. This will show your passion and expertise in the field.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to demonstrate how you'd handle complex technical issues. Think of examples from your experience where you successfully diagnosed a problem and guided someone through the repair process.
✨Communication is Key
Since you'll be working closely with dealers and technicians, practice clear and professional communication. Be ready to explain technical concepts in simple terms, as this will be crucial in your role.
✨Show Your Customer Focus
Highlight your commitment to customer satisfaction during the interview. Share examples of how you've gone above and beyond to support clients or colleagues, and how you identify and fill educational gaps for others.
