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For Companies At a Glance
- Tasks: Support Ford dealers by resolving diagnostic issues and coordinating effective fixes.
- Company: Join MSX International, a leading partner for one of the biggest automotive brands.
- Benefits: Enjoy a hybrid work model, competitive salary, and career growth opportunities.
- Why this job: Be part of an exciting industry, make a difference, and develop your problem-solving skills.
- Qualifications: Ideal candidates have an engineering background, vehicle diagnostics knowledge, and strong problem-solving abilities.
- Other info: Work 40 hours a week with one day in the office, fostering a collaborative environment.
The predicted salary is between 27600 - 64400 £ per year.
Do you have experience in helpdesk environment and are willing to work for one of the biggest automotive manufacture brand? MSX International has the job for you! MSX International is looking for a Diagnostic Support Engineer to join our Ford team, supporting dealers and technicians by resolving diagnostic issues effectively and efficiently. The Role As a Diagnostic Support Engineer, you will coordinate with dealership personnel at all levels to identify, investigate, and resolve diagnostic concerns. You will collaborate closely with the managed Diagnostic Helpdesk to understand and communicate issues reported by Ford dealers, ensuring quick resolutions and providing detailed feedback. Other of your responsibilities will include: * Coordinate quick and effective fixes with the dealers/technicians * Communicate with the managed Diagnostic Helpdesk to understand, communicate and feedback on issues being reported by Ford dealers * Investigate the vehicle remotely using Team Viewer * Obtain support of further Ford departments (Product Development, IT, Parts etc) as necessary in the resolution of Field issues * Accurately document cases on Ford tracking systems to record, monitor and report case progress, trends, and case load management * Document root cause fixes in the Ford Escalated case management Jira site * The ability to engage at all levels in a clear and simple way, to ensure understanding of the specific issues About you This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented. Our ideal candidate will have: * Engineering or automotive background (advantageous) * Demonstrable knowledge of vehicle diagnostics and diagnostic tools (e.g. SBDO, PTS, FDRS and IDS Standard) * Knowledge of GTAC, GCQIS, diagnostic session files and analysis of vehicle XML data (preferred) * Advanced skills to troubleshoot desktop/laptops, servers and networks * Knowledge of vehicle data and back-end data systems IVS/ GVMS / OTA (preferred) * Qualified to Senior/Master Technician (preferred) * Customer oriented focus * Strong problem-solving skills * Attention to detail What’s in it for you? When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. Working pattern and location * 40 Hours per week * Hybrid, Dunton (1 day in office – Tuesday) * £46,000
Diagnostic Support Engineer employer: MSX International Limited
Contact Detail:
MSX International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diagnostic Support Engineer
✨Tip Number 1
Familiarize yourself with the specific diagnostic tools mentioned in the job description, such as SBDO, PTS, FDRS, and IDS Standard. Having hands-on experience or knowledge about these tools will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills by practicing real-world scenarios related to vehicle diagnostics. Being able to demonstrate your thought process and how you approach troubleshooting can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of MSX International or Ford. They can provide valuable insights into the company culture and the expectations for the Diagnostic Support Engineer role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience in a helpdesk environment and how it relates to the automotive industry. Be ready to share specific examples of how you've effectively resolved issues in the past, as this will showcase your customer-oriented focus.
We think you need these skills to ace Diagnostic Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a helpdesk environment and any relevant automotive knowledge. Emphasize your problem-solving skills and familiarity with diagnostic tools.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to resolve diagnostic issues and collaborate with teams.
Showcase Technical Skills: Clearly outline your technical skills related to vehicle diagnostics, including any experience with tools like SBDO, PTS, FDRS, and IDS Standard. Highlight your troubleshooting abilities with desktop/laptops and networks.
Prepare for Potential Questions: Think about how you would approach common diagnostic issues and be ready to discuss your thought process during an interview. Prepare examples of past experiences where you successfully resolved technical problems.
How to prepare for a job interview at MSX International Limited
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've effectively resolved diagnostic issues in the past. Highlight your analytical thinking and how you approach troubleshooting.
✨Familiarize Yourself with Diagnostic Tools
Make sure you have a solid understanding of the diagnostic tools mentioned in the job description, such as SBDO, PTS, FDRS, and IDS Standard. Being able to speak confidently about these tools will demonstrate your expertise.
✨Communicate Clearly
Since the role involves coordinating with dealership personnel and the managed Diagnostic Helpdesk, practice articulating complex technical information in a clear and simple manner. This will show that you can engage effectively at all levels.
✨Research MSX International and Ford
Understand the company culture and values of MSX International and Ford. Being knowledgeable about their operations and recent developments in the automotive industry can help you align your answers with their expectations.
