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- Tasks: Support field teams by creating reports and presentations for retailer meetings.
- Company: Join MSX, a diverse and empowering automotive aftersales company.
- Benefits: Enjoy a competitive salary, 25 days leave, and flexible working options.
- Why this job: Make an impact in the automotive industry while developing your skills.
- Qualifications: Strong communication, organisation, and analytical skills required.
- Other info: Hybrid working model with opportunities for career growth.
The predicted salary is between 28000 - 42000 £ per year.
This role supports the field-based members of the team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Support for HQ-related activities and initiatives, including regular forecasting, analytics and reporting for senior management is also central to this role. Additionally, the Aftersales Field Support Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.
Key activities and responsibilities:
- Create reports and presentations in a timely manner, often at short-notice or with flexible requirements.
- Manage incoming/outgoing correspondence.
- Act as the first point of contact for Retailers for key topics.
- Act as a conduit between Retailers and the client.
- Complete tasks requiring Retailer contact on behalf of the client, including weekly forecasting.
- Ensure high quality standards and data accuracy are maintained at all times.
- Support the field team with creating retailer-specific analysis and presentations.
Qualifications:
- Organization: Keeps track of projects, tasks and important information; Meets deadlines and carries out duties efficiently and effectively.
- Time Management: Efficiently manages schedules and deadlines, while remaining flexible to short-notice or ad-hoc requests from senior management. Efficiently plans and organizes tasks while working independently. Manages multiple priorities, and delivers results on time.
- Communication: Has strong verbal and written communication skills to convey ideas and strategies; Updates clearly to both internal teams and external stakeholders.
- Computer Literacy: Can operate within the full Microsoft Office application, including PowerPoint, Word, and Excel.
- Self-Motivated: A self-starter; seeks feedback on ways to increase performance; takes advantage of opportunities to build new skills and capabilities.
- Strong Analytic Skills: Collects, interprets, and analyzes data to extract valuable insights and trends. Measures effectiveness and makes data-driven recommendations for improvement.
Experience:
- Experience in Customer Service.
- Experience in Automotive Aftersales.
- Experience of creating and formatting PowerPoint presentations.
- Experience working with Excel to an intermediate/advanced level.
Knowledge:
- Good Automotive Aftersales knowledge.
- Good Retailer network knowledge.
- Business metrics and KPI’s.
Additional Information:
- 40 hours per week.
- Monday-Friday.
- Hybrid working.
- Ideal candidate location: Farnborough.
What is in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy:
- £35,000 per year.
- 25 days annual leave per year.
- Cash back health care scheme.
- Life Assurance.
You can learn more about MSX International on our website: MSX International.
Locations
Aftersales Field Support Executive in Cove, Hampshire employer: MSX International Limited
Contact Detail:
MSX International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Field Support Executive in Cove, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in aftersales. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and analytics. Think about how your skills in creating reports and presentations can shine through. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your computer skills! Make sure you're comfortable with Microsoft Office, especially PowerPoint and Excel. Consider creating a sample presentation or report that highlights your abilities, and bring it along to interviews to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Aftersales Field Support Executive in Cove, Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and automotive aftersales. We want to see how your skills match the role, so don’t hold back on showcasing your achievements!
Show Off Your Communication Skills: Since this role involves a lot of correspondence with retailers, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect this – we love a good communicator!
Highlight Your Organisation Skills: We’re looking for someone who can juggle multiple tasks and meet deadlines. In your application, give examples of how you’ve managed projects or tasks efficiently in the past. This will show us you’re the organised person we need!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at MSX International Limited
✨Know Your Reports Inside Out
Since the role involves creating reports and presentations, make sure you’re familiar with the types of reports you might be asked to prepare. Brush up on your Excel skills and be ready to discuss how you would approach data analysis and presentation creation.
✨Master Time Management
This position requires flexibility with deadlines and tasks. During the interview, share examples of how you've successfully managed multiple priorities in the past. Highlight any experience you have with short-notice requests and how you handled them efficiently.
✨Show Off Your Communication Skills
As a first point of contact for retailers, strong communication is key. Prepare to demonstrate your verbal and written communication skills. You might want to practice explaining complex ideas simply, as this will show your ability to convey information clearly.
✨Demonstrate Your Self-Motivation
The ideal candidate is a self-starter who seeks feedback and opportunities for growth. Be ready to discuss how you take initiative in your work and any steps you've taken to improve your skills or performance in previous roles.
