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- Tasks: Provide technical support and diagnostics to dealers, ensuring quick resolutions.
- Company: Join a leading automotive support company with a focus on innovation.
- Benefits: Enjoy 25 days annual leave, health cash back scheme, and life assurance.
- Why this job: Make a real difference in the automotive industry while developing your technical skills.
- Qualifications: Experience in automotive tech and strong customer service skills required.
- Other info: Collaborative environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Purpose of the role: Provide parts, technical, and diagnostic support, as well as related repairs to various users, ensuring prompt resolution of technical cases and minimizing repeat repairs. Deliver diagnostic assistance, technical information, and recommendations—primarily through the ticketing system, but also by phone—to Dealers, Approved Repairers, and Independent Operators, supporting them in resolving issues and achieving a “fix-it-right-the-first-time” approach.
- Provide technical support across various systems, focusing on parts and diagnostics and root cause analysis.
- Guide dealers through repair processes and ensure accurate case documentation.
- Research technical documentation, manuals, and resolution databases to support problem-solving.
- Collaborate with dealer technicians and internal agents to resolve complex technical issues.
- Monitor and manage backlog by following up on open cases.
- Ensure thorough analysis and complete information before escalating or reassigning cases.
- Support retailer staff by identifying educational needs and filling competence gaps.
- Build strong relationships with retailers and workshop teams to improve service effectiveness.
- Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.
Qualifications
- An automotive professional with a technical background.
- Dealer workshop experience to Senior or Master Technician level.
- Customer service experience.
Technical Skills:
- Strong knowledge of vehicle mechanical, electrical, and electronic systems.
- Proficiency in diagnostic procedures and fault code interpretation using OEM tools.
- Experience with CAN bus communications, ECUs, sensors/actuators, and control modules.
- Skilled in using measurement tools (multimeter, oscilloscope, clamp meter) and interpreting results.
- Competence with ticketing systems for case logging, triage, and resolution tracking.
- Basic understanding of networking concepts to support remote diagnostics and assistance.
- Strong technical documentation and feedback skills for continuous product/process improvement.
Core Skills:
- Customer orientation with a service mindset toward Dealers/Approved Repairers and Independent Operators.
- Clear, concise communication—able to translate complex technical issues for different audiences.
- Analytical problem solving and root-cause analysis; “fix-it-right-first-time” focus.
- Collaboration and teamwork across technical support, quality, and engineering stakeholders.
- Flexibility and adaptability to evolving tools, processes, and regional market requirements.
In joining MSX, you can enjoy:
- 25 days annual leave per year
- Cash back health care scheme
- Life Assurance
You can learn more about MSX International on our website: MSX International.
Helpdesk Engineer- Techline Agents in Colchester employer: MSX International Limited
Contact Detail:
MSX International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer- Techline Agents in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work as technicians or in customer service roles. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your technical skills and customer service experience make you the perfect fit for the Helpdesk Engineer role. Keep it concise and engaging!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex technical issues in the past. This will demonstrate your analytical abilities and your commitment to that 'fix-it-right-the-first-time' approach.
✨Tip Number 4
Don’t forget to follow up! After any interview or networking event, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, check out our website for more opportunities!
We think you need these skills to ace Helpdesk Engineer- Techline Agents in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in technical support and diagnostics. We want to see how your skills align with the role, so don’t hold back on showcasing your automotive expertise!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love a good story about how you’ve resolved a tricky situation—this shows us you have that 'fix-it-right-the-first-time' mindset we’re after.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your technical knowledge and customer service experience. Remember, we need to understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MSX International Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of vehicle mechanical, electrical, and electronic systems. Be ready to discuss diagnostic procedures and fault code interpretation, as well as your experience with OEM tools. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Practice Clear Communication
Since you'll need to translate complex technical issues for different audiences, practice explaining technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with this. Clear communication is key to building strong relationships with dealers and workshop teams.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Think about specific cases where you used root-cause analysis to find solutions. This will demonstrate your analytical skills and your commitment to the 'fix-it-right-the-first-time' approach.
✨Familiarise Yourself with the Ticketing System
Since you'll be using a ticketing system for case logging and resolution tracking, make sure you understand how it works. If possible, research common issues and resolutions that are logged in similar systems. This will help you hit the ground running and show that you're proactive about learning the tools you'll be using.
