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- Tasks: Provide technical support and assist users with computer-related issues.
- Company: Join a dynamic team at MSX International, a leader in tech solutions.
- Benefits: Gain hands-on experience, flexible hours, and a chance to develop your skills.
- Why this job: Make a real difference by solving problems and helping users thrive.
- Qualifications: Currently studying Computer Science; ITIL 4 knowledge is a plus.
- Other info: Enjoy a supportive environment with opportunities for growth and learning.
The predicted salary is between 1040 - 1248 £ per month.
Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre.
Working Pattern:
- 20 Hours per week
- Monday-Friday
- 6 months contract
Key responsibilities:
- Handle Incidents and Service Requests
- Provide assistance with enrolment and setup of new or existing end user devices.
- Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.
- Enrolling laptops into Intune.
- Assist users with new system views and working.
- Interact with other technical staff to understand problems and relay information to less experienced agents and/or users; Manage User’s expectations about problem resolution.
- Appraise Technician I, II and Region Lead of daily performance.
- Keep team informed of any issues or recurring problems.
Qualifications:
- Computer Science Course attendee
- ITIL 4 (Beneficial)
Attributes:
- Solution mindset: driven to solve problems and find solutions to user issues
- Prioritization, planning and organisational skills
- Enthusiastic, flexible, and able to take initiative to work independently.
- Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
- Ability to learn
You can learn more about MSX International on our website: MSX International
Digital Workplace Intern in Colchester employer: MSX International Limited
Contact Detail:
MSX International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Workplace Intern in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for a Digital Workplace Intern role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios and practice your responses. We want you to show off that solution mindset and problem-solving skills, so be ready to demonstrate how you'd handle real-life issues.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Check out our website for openings and tailor your approach to fit the company culture. Show us why you’re the perfect fit for the Digital Workplace Intern position!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows enthusiasm and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your interest in the role and the company!
We think you need these skills to ace Digital Workplace Intern in Colchester
Some tips for your application 🫡
Show Your Tech Savvy: Make sure to highlight your technical skills and any relevant experience in your application. We want to see how you can tackle computer-related issues and support our customers effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate brevity, especially when it comes to explaining your experiences and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MSX International Limited
✨Know Your Tech Stuff
Brush up on your technical knowledge related to computer support. Be ready to discuss common issues you might encounter, like device enrolment in Intune or troubleshooting system views. Showing that you understand the basics will impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your solution mindset and ability to manage user expectations effectively.
✨Be a Team Player
Since this role involves partnering with team members and stakeholders, highlight your teamwork experiences. Share instances where you collaborated with others to resolve issues or improve processes. This shows you're flexible and can work independently while still valuing collaboration.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values. It’s a win-win!
