Digital Workplace Intern in Colchester, Essex

Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre. Working Pattern: * 20 Hours per week * Monday-Friday * 6 months contract Key responsibilities: • Handle Incidents and Service Requests • Provide assistance with enrolment and setup of new or existing end user devices. • Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals. • Enrolling laptops into Intune. • Assist users with new system views and working. • Interact with other technical staff to understand problems and relay information to less experienced agents and /or users; Manage User’s expectations about problem resolution. • Appraise Technician I, II and Region Lead of daily performance. • Keep team informed of any issues or recurring problems. Qualifications • Computer Science Course attendee • ITIL 4 (Beneficial) Attributes: • Solution mindset: driven to solve problems and find solutions to user issues • Prioritization, planning and organisational skills • Enthusiastic, flexible, and able to take initiative to work independently. • Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving • Ability to learn You can learn more about MSX International on our website: MSX International