At a Glance
- Tasks: Support warranty claims and improve operations in a dynamic automotive environment.
- Company: Join MSX, a trusted partner to leading vehicle manufacturers for over 30 years.
- Benefits: Enjoy 25 days annual leave, hybrid work, and a contributory pension plan.
- Other info: Flexible working hours and a vibrant team culture await you.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Experience in warranty roles and strong communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Acting as a focal point for warranty support activities within the UK market.
The role provides pro-active customer support to the warranty functions in the UK at both market and Dealer level.
- Role Scope
- Manage and process live claims for the market, business areas including CAR, Motorcycle and Power Product.
- Working in an experienced Warranty team in an open plan office.
- Front line claim support for our retailers/dealers.
- Support ongoing improvements within warranty operations for policy change activities.
- Business support for the UK warranty operations.
- Day to day support of incoming warranty enquiries, by phone and email.
- Liaise with retailer/dealer personnel at all levels.
- Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.
- Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.
Qualifications
Experience
- Experience working within a Warranty role.
- Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
- Customer experience would be judged a significant advantage.
- Knowledge
- Understanding of Automotive Aftersales business operations.
- Understanding of the warranty concept and process.
Skills
- Strong analytical and problem-solving skills.
- Work to tight time schedules, producing and maintaining a high level of quality.
- PC literate - Ability to generate reports using differing software packages.
- High attention to detail and ability to work to set processes.
- Outstanding communications skills.
- Attributes
- Flexible approach to work and self-sufficient.
- A genuine interest in working with people from a variety of organisations and cultures.
- Additional information
- Working Pattern and Location
- Permanent role
- Mon – Fri (40 hours a week)
- Hybrid (3 days in the office, 2 days from home)
- Office based in Bracknell (Berks)
Package
- 25 days annual leave entitlement + bank holidays
- Company contributory pension plan
- Cashback healthcare scheme
- Life Assurance
- Car Salary Exchange Scheme
- You can read more about us on our website: MSX International
Warranty Consultant in Bracknell employer: MSX International Limited
MSX International is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the agricultural industry. With a strong focus on employee growth, we provide comprehensive benefits including a competitive salary, bonus scheme, and a supportive hybrid working environment in Warwick. Join us to be part of a team that values integrity and enthusiasm while driving meaningful change for our clients across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Consultant in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSX International Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSX International Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Warranty Consultant in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSX International Limited:Your cover letter is your chance to shine! Tell us why you want to work at MSX International Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSX International Limited!
How to prepare for a job interview at MSX International Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
