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For Companies At a Glance
- Tasks: Support dealers with technical issues and diagnostics for vehicles, including electric models.
- Company: Join MSX International, a global leader in automotive business solutions across 80+ countries.
- Benefits: Enjoy extensive onboarding, regular training, hybrid work options, and career progression opportunities.
- Why this job: Be part of a diverse team, solve complex problems, and make an impact in the automotive industry.
- Qualifications: Proven automotive experience, ideally as a Certified Master Technician, with strong communication skills.
- Other info: Work in a relaxed environment with flexible shifts and a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description
As an Automotive Technical Support Agent, you will be the key contact between dealers and the manufacturer in case of product-related errors and in contributing to find the solution.
Our client is one of the major European origin car manufacturers. You will support authorized repairers (both in written and verbal form) in diagnosing and repairing vehicles using the manufacturer’s systems and database.
We are looking for automotive technical experts with good customer service and communication skills.
In your role as technical support agent for BMW, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick resolution for technical product issues, including electric vehicles. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels including the ticketing system, remote diagnosis and programming. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.
* Provide expert guidance to authorized repairers on diagnostics and repairs (written & verbal) using OEM systems and databases
* Resolve technical inquiries, including electric vehicle-related topics, via the Tsara ticketing system
* Offer remote diagnostics and programming assistance
* Act as a bridge between manufacturer engineering and dealer operations
* Contribute to solution development across the full vehicle portfolio
* Collaborate with a diverse, experienced team
In joining MSX, you can enjoy:
* MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualifications to perform on the job in line with the high standards of the OEM.
* Regular training and access to global career opportunities/career progression.
* A professional but relaxed working environment, as part of a welcoming and diverse team.
Working pattern and location
* 40 hours per week
* Indefinite contract
* Monday – Friday
* Working in rotational shifts: (7:30-16:00, 8:30-17:00, 9:30-18:00)
* Hybrid work (2 office days weekly)
Qualifications
Proven automotive experience, ideally in a dealership, workshop or at a manufacturer
(Aftersales retail experience is an advantage)
* Certified Master Technician (or comparable hands-on experience)
* Electric vehicle / high voltage certificate is highly desirable
* BMW brand experience is a plus
* Experience with a high-performing, collaborative, constructive peer group is a plus
* Excellent verbal and written communication skills with high attention to detail
* Ability to work on your own initiative with attention to detail with flexible and proactive personality
* Personal qualities of integrity, credibility with high-level organizational and time management skills
* Strong business acumen and customer focus
Automotive Technical Helpdesk Agent employer: MSX International Limited
Contact Detail:
MSX International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Helpdesk Agent
✨Tip Number 1
Familiarise yourself with BMW's systems and databases. Understanding how to navigate these platforms will not only boost your confidence but also demonstrate your initiative and readiness to tackle the role effectively.
✨Tip Number 2
Brush up on your electric vehicle knowledge, especially regarding diagnostics and repairs. Given the increasing focus on electric vehicles, showcasing your expertise in this area can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of MSX International Group or BMW. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving skills. Think of specific examples from your past experience where you successfully diagnosed and resolved technical issues, as this will highlight your practical expertise.
We think you need these skills to ace Automotive Technical Helpdesk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your automotive experience, especially any roles in dealerships or workshops. Emphasise your technical skills and any certifications, such as being a Certified Master Technician or having electric vehicle qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and your desire to work with BMW. Mention specific experiences that demonstrate your problem-solving skills and customer service abilities, particularly in technical support roles.
Showcase Communication Skills: Since the role requires excellent verbal and written communication, provide examples in your application of how you've effectively communicated complex technical information to non-technical audiences in the past.
Highlight Team Collaboration: Discuss your experience working in teams, especially in high-pressure environments. Mention any collaborative projects or situations where you acted as a bridge between different departments or stakeholders, as this is crucial for the role.
How to prepare for a job interview at MSX International Limited
✨Showcase Your Technical Expertise
Make sure to highlight your automotive experience, especially if you've worked in a dealership or workshop. Be prepared to discuss specific technical issues you've resolved and how your expertise can benefit the company.
✨Demonstrate Communication Skills
Since the role involves supporting dealers both verbally and in writing, practice articulating complex technical concepts clearly. Use examples from your past experiences where effective communication led to successful outcomes.
✨Familiarise Yourself with BMW Systems
If you have experience with BMW or similar OEM systems, be ready to discuss it. If not, do some research on their diagnostic tools and processes to show your initiative and willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to diagnose a vehicle issue under pressure and how you approached finding a solution. This will demonstrate your ability to think critically in real-time.