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- Tasks: Support automotive dealers by resolving inquiries and managing data in a dynamic helpdesk environment.
- Company: Join MSX International, a leading name in the automotive industry, working with Ford.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Be part of an exciting industry, solve real problems, and make a difference every day.
- Qualifications: Fluent in Italian, customer-focused, and ideally have an engineering or automotive background.
- Other info: 12-month fixed term with potential for extension; must live within an hour of Colchester.
Automotive Helpdesk Engineer 40 Hours per week 12-month fixed term Up to £31,000 per year Italian Speaking Hybrid, Colchester Do you have experience in helpdesk environment and are willing to work for one of the biggest automotive manufacture brand? MSX International has the job for you! MSX International is looking for an Automotive Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology. The Role As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required. Other of your responsibilities will include: * Record data as required into a computer system * Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required * Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management * Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary * Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.) * On an exception basis, make travel arrangements and any other ad hoc duties as required About you This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented. Our ideal candidate will have: * Engineering or automotive background (advantageous) * Fluent in written and oral Italian (essential) * Customer oriented focus * IT savvy * Live within an hour from Ford Colchester office, CO4 3GS What’s in it for you? When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. Working pattern and location * 40 Hours per week * 12-month fixed term, possibility to extend * Hybrid, Colchester (2 days in office) * Up to £31,000 per year
Automotive Helpdesk Engineer employer: MSX International Limited
Contact Detail:
MSX International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Helpdesk Engineer
✨Tip Number 1
Make sure to brush up on your Italian language skills, both written and spoken. Since fluency in Italian is essential for this role, practicing technical vocabulary related to automotive helpdesk scenarios can give you an edge.
✨Tip Number 2
Familiarize yourself with common automotive issues and helpdesk processes. Understanding the typical problems that dealerships face will help you communicate effectively and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Highlight any previous experience in a helpdesk environment or customer service roles. Be prepared to discuss specific examples of how you've resolved customer inquiries or technical issues in the past.
✨Tip Number 4
Research MSX International and their partnership with Ford. Knowing about their values, culture, and recent projects can help you tailor your responses and show your genuine interest in joining their team.
We think you need these skills to ace Automotive Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a helpdesk environment, particularly in the automotive sector. Emphasize any problem-solving skills and customer-oriented achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your fluency in Italian. Mention specific experiences that demonstrate your ability to handle customer inquiries effectively.
Highlight Technical Skills: Since the role requires IT savvy, be sure to include any technical skills or software proficiencies you possess. This could include familiarity with helpdesk systems or data analysis tools.
Showcase Communication Skills: As the position involves liaising with various stakeholders, highlight your communication skills in both English and Italian. Provide examples of how you've successfully communicated complex information in previous roles.
How to prepare for a job interview at MSX International Limited
✨Showcase Your Problem-Solving Skills
As an Automotive Helpdesk Engineer, you'll need strong problem-solving abilities. Prepare examples from your past experiences where you successfully resolved issues, especially in a helpdesk or automotive context.
✨Demonstrate Your IT Savviness
Since the role requires being IT savvy, be ready to discuss your technical skills and any relevant software or systems you've worked with. Highlight your ability to learn new technologies quickly.
✨Emphasize Your Customer Orientation
This position is customer-focused, so share instances where you went above and beyond for customers. Show that you understand the importance of customer satisfaction in the automotive industry.
✨Prepare for Language Proficiency Questions
Fluency in Italian is essential for this role. Be prepared to demonstrate your language skills during the interview, whether through conversation or by discussing technical terms in Italian.
