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- Tasks: Lead and coordinate a team of Technical Delegates to achieve project goals.
- Company: Join a dynamic company focused on innovation and excellence in service delivery.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact by driving improvements and ensuring high-quality technical activities.
- Qualifications: Experience in team management and strong analytical skills required.
- Other info: Collaborative environment with a focus on continuous improvement and knowledge sharing.
The predicted salary is between 36000 - 60000 £ per year.
The Country Technical Delegate Project Manager is responsible for leading and coordinating the team of Technical Delegates within one specific country, ensuring the correct execution of the program at local level. The role contributes to MSX and Client objectives by securing the achievement of project KPIs, ensuring high quality of technical activities across the dealer network, full adherence to client standards, and the sharing of best practices among Technical Delegates. The Country Technical Delegate Project Manager manages a portfolio of activities and initiatives in the assigned country, coordinates the field team, maintains a structured and regular interface with the Client at country level, and drives continuous improvement of processes and service delivery.
Project Delivery & Governance
- Ensure achievement of project KPIs (quantitative and qualitative) related to Technical Delegate activities in the country.
- Build, maintain and communicate a clear local governance model (activity calendar, information flows, roles and responsibilities).
- Plan and monitor the Technical Delegates' visit schedules and field interventions, ensuring adequate coverage and prioritization (e.g. critical dealers, new openings, pilot projects).
- Analyse team performance reports (quality cases, complex diagnoses, resolution time, first-time fix rate, customer satisfaction, etc.) and implement improvement plans.
- Ensure compliance with MSX and the client, brand, safety and quality standards in all network activities.
- Coordinate the local implementation of new project initiatives or process updates defined by central MSX/Client teams.
- Identify and share with the Client improvement proposals, process innovations and opportunities to extend or enhance services.
Client Management - Country Level
- Act as the primary operational interface for the Client in the country on all topics related to the Technical Delegate team.
- Prepare and lead regular meetings with the Client (steering committees, operational reviews, performance reviews) presenting analysis, results, issues and action plans.
- Develop and maintain a country business plan aligned with the overall objectives of the project.
- Translate Client needs into clear operational requirements and priorities for the Technical Delegate team.
- Support the Client in the definition and launch of tactical initiatives (technical campaigns, focus on critical areas, new KPIs, etc.).
Team Management & People Development
- Lead, motivate and support the country Technical Delegate team, ensuring clarity of objectives, priorities and ways of working.
- Conduct regular performance reviews and define individual and team development plans.
- Ensure effective onboarding of new Technical Delegates and plan continuous training (technical and soft skills) in collaboration with MSX and Client stakeholders.
- Monitor team workload and ensure balanced distribution of activities, territories and case complexity.
- Promote a culture of collaboration, knowledge sharing and continuous improvement within the team.
Reporting, Analytics & Continuous Improvement
- Produce clear and concise reporting on country performance (KPIs, trends, root causes of non-conformities, lessons learned).
- Use data and analytics to identify improvement areas, define corrective actions and monitor their impact.
- Contribute to the definition and refinement of reporting tools and performance standards for Technical Delegates.
- Share best practices across countries (where applicable).
Manager Fleet Technical Delgate Team in Coventry employer: MSX International Inc.
Contact Detail:
MSX International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Fleet Technical Delgate Team in Coventry
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing teams and delivering results, as this is key for the Manager Fleet Technical Delegate role.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the best fit for the team.
We think you need these skills to ace Manager Fleet Technical Delgate Team in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager Fleet Technical Delegate Team role. Highlight your experience in project management, team leadership, and client relations, as these are key aspects of the job.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet KPIs and improve processes. Use numbers and examples to make your successes stand out!
Keep It Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Avoid jargon unless it’s relevant to the role, and make sure your passion for the position shines through.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all your details correctly and can process your application smoothly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at MSX International Inc.
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to the role. Be ready to discuss how you’ve achieved similar KPIs in past positions and how you plan to ensure their success in this new role.
✨Understand Client Needs
Research the specific client and their expectations. Prepare examples of how you've translated client needs into operational requirements before, and be ready to share your insights on how to enhance service delivery.
✨Showcase Team Leadership Skills
Be prepared to talk about your experience in leading and motivating teams. Share specific instances where you’ve conducted performance reviews or developed training plans, highlighting your approach to fostering a collaborative culture.
✨Data-Driven Mindset
Demonstrate your ability to use data and analytics for continuous improvement. Bring examples of how you've used reporting tools to identify issues and implement corrective actions, showing that you can contribute to refining performance standards.
