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For Companies At a Glance
- Tasks: Support warranty operations and provide customer assistance across Europe.
- Company: Join MSX International, a leader in automotive warranty solutions.
- Benefits: Enjoy hybrid work, 25 days leave, and a contributory pension plan.
- Why this job: Be part of a dynamic team improving warranty processes and making an impact.
- Qualifications: Experience in warranty roles and strong analytical skills are essential.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 28000 - 42000 ÂŁ per year.
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Acting as a focal point for warranty support activities throughout the European region. The role provides pro-active customer support to the European warranty functions at both market and Dealer level.
Role Scope
- Working in an experienced Warranty team in an open plan office.
- Front line support for factories and responsible markets.
- Implement new and improve existing initiatives within the Pan-E warranty functions.
- Support ongoing improvements within warranty operations for policy change activities.
- Monthly warranty data analysis and internal reporting of warranty performance.
- Business support for European warranty operations.
- Day to day support of incoming enquiries across the region for warranty enquiries.
- Set up of import vehicles to warranty system to allow claim handling.
- Month end invoice processing between factories & Head Office.
- Support creation of Draft bulletins or changes to policy manual.
- Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.
- Liaise with Branch personnel at all levels.
- Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.
Experience
- Experience working within a Warranty role.
- Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
- Customer experience would be judged a significant advantage.
Knowledge
- Understanding of Automotive Aftersales business operations.
- Understanding of the warranty concept and process.
Skills
- Strong analytical and problem-solving skills.
- Work to tight time schedules, producing and maintaining a high level of quality.
- PC literate – Ability to generate reports using differing software packages.
- High attention to detail and ability to work to set processes.
- Outstanding communications skills.
Attributes
- Flexible approach to work and self-sufficient.
- A genuine interest in working with people from a variety of organizations and cultures.
Working Pattern and Location
- Permanent role
- Mon – Fri (40 hours a week)
- Hybrid (3 days in the office, 2 days from home)
- Office based in Bracknell (Berks)
Package
- Salary up to ÂŁ35,000
- 25 days annual leave entitlement + bank holidays
- Company contributory pension plan
- Life Assurance
- Car Salary Exchange Scheme
You can learn more about MSX International on our website: www.msxi.com
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Information Technology
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Industries
Motor Vehicle Manufacturing and Retail Motor Vehicles
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Warranty Coordinator employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Coordinator
✨Tip Number 1
Familiarise yourself with the automotive warranty processes and terminology. Understanding the nuances of warranty operations will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience in warranty roles. Engaging with them can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your analytical and problem-solving skills. Being able to articulate how you've handled warranty issues or improved processes will set you apart.
✨Tip Number 4
Research MSX International and their warranty operations thoroughly. Understanding their business model and recent initiatives will allow you to tailor your discussions and show that you're proactive and well-informed.
We think you need these skills to ace Warranty Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Warranty Coordinator position. Understand the key responsibilities and required skills, such as warranty operations experience and strong analytical abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in warranty roles or customer service. Emphasise any specific achievements or projects that demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with the requirements and express your interest in contributing to MSX International's warranty operations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at MSX International
✨Understand the Warranty Process
Make sure you have a solid grasp of the warranty concept and processes. Be prepared to discuss your previous experiences in warranty roles and how they relate to the responsibilities outlined in the job description.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, be ready to provide examples of how you've used data analysis in past positions. Discuss any specific tools or software you are familiar with that can help generate reports.
✨Demonstrate Customer Service Experience
Highlight your customer service skills, especially if you have experience dealing with dealers or OEMs. Prepare to share instances where you successfully resolved customer issues or improved customer satisfaction.
✨Communicate Effectively
Outstanding communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve liaised with various stakeholders in previous roles and how you can bring that experience to MSX International.
