Programme Manager -Technical L&D

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI’s deep industry expertise, combined with advanced data analytics and custom software solutions, aims to improve the performance of automotive dealership networks by increasing revenue, reducing costs, and enhancing customer satisfaction.

Job Title

Programme Manager

Overview

The Programme Manager contributes to the MSX purpose, vision, and mission by delivering project success to our clients. The role focuses on strengthening client partnerships and increasing incremental revenue and profitability through innovative approaches to ensure project KPIs and key objectives are met.

Responsibilities

• Project Delivery: deliver project KPI’s and key objectives; conduct and chair regular KPI performance reviews; produce and develop clear analytical reporting; communicate reporting to ensure performance against KPI’s and targets; use reporting to inform improvement opportunities and implement improvement plans where performance is below target; build and develop a clear governance process shared with all stakeholders; resolve operational issues quickly and efficiently including performance, personnel, and relationships, support and communications in the market/project; maintain MSX business, brand, and safety standards; oversee quality control against client requirements; review market trends to keep the project at the forefront of advancement; work across MSX to create best-in-class practice and development areas; drive innovation and pace across activity development; deliver ad hoc project work to high client satisfaction; manage launch and actions for tactical campaigns; collaborate with central teams to define enhanced services for future growth; support project teams with high-profile/high-impact initiatives.

• Client Management: maintain high levels of client satisfaction; act as primary client interface and develop effective working relationships; ensure maintenance of Client business, brand, and safety standards; develop market business plans and assignments to support the client and project; build and present business case details and implement project development strategies; work across the client organization to create best-in-class practices; gather stakeholder requirements to inform project planning; manage and develop new initiatives from initial discussions to implementation; support strategic future planning to assist project direction while maintaining market competitiveness and customer service offerings.

• Team Management: lead, develop, and coach teams across assigned regions; conduct annual performance reviews; develop personal growth and performance improvement plans; ensure quality onboarding and training for MSX team members.

Qualifications

• People/Team management experience
• Experience in budget preparation, forecasting, and sales planning (desirable)
• Experience leading teams/projects/clients as a Project Manager
• Professional experience in sales, marketing or business development
• Proven track record in target achievement
• Experience in new programme/project launches and implementation
• Experience in process improvement
• Experience identifying improvement opportunities via data analysis
• Project Management qualification (desirable)

Working pattern and location

• 40 hours per week
• Monday – Friday
• Home-based with occasional travel to Warwick and Sweden
• Permanent contract

Benefits and Additional Information

• Up to £60,000 per year
• 25 days annual leave, plus bank holidays
• Company contributory pension plan
• Cash-back health care scheme
• Life assurance
• Car salary exchange scheme

MSX Purpose, Mission and Vision

• The MSX Purpose: To empower Movers and Makers to thrive in our ever-changing world
• The MSX Mission: To harness our mobility expertise, the creativity of our global teams, and technology to craft tailored, sustainable and innovative solutions
• The MSX Vision: To be the client’s first choice, recognized for operational excellence and driving change and innovation in the mobility industry

MSX is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of sex, race, disability, neurodiversity or other characteristics and backgrounds. We operate a Disability Confident scheme and interview all disabled applicants who meet the minimum criteria for the vacancy.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Information Services

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