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- Tasks: Support automotive professionals with technical guidance and analysis for vehicle performance.
- Company: Join MSX, a global leader in automotive solutions with over 30 years of experience.
- Benefits: Earn up to £42,500, enjoy 25 days annual leave, and flexible working options.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: 2+ years of technical experience or strong automotive service skills required.
- Other info: Diverse and inclusive workplace with global career progression opportunities.
The predicted salary is between 34000 - 51000 £ per year.
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description Are you an automotive professional ready for new challenges? MSX International is looking for a Product Performance Engineer to support our Volvo team by delivering product quality reporting and analysis in the EMEA region.
The Role The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved repairer network and independent repairers and customers. In addition, the Technical Helpdesk Engineer will:
- record data into the computer system
- provide vehicle and concern detail about cases
- identify and report on vehicle case histories, trends, and analysis
- deal with and respond to telephone calls and emails
Qualifications Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years' technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively, we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:
- be an automotive professional
- have excellent automotive knowledge
- have worked within a high-performance, collaborative, constructive peer group
- be able to describe and understand complex technical issues clearly
- be confident in technical concern resolution
- be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements
- have qualification of City and Guilds or NVQ L3
- have a HV qualification (IMI3 or higher)
- be PC Literate
- have experience of the Volvo brand (advantageous)
What's in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy:
- up to £42,500 per year (depending on experience)
- 25-days annual leave per year
- Paid business expenses
- Cashback Health Care Scheme
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly
Working pattern and location 40 hours per week Monday – Friday Location: Daventry office based Permanent contract
Additional Information With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Repair Optimization & Compliance, Learning Solutions, Distribution & Sales Performance. Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world. The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Automotive Technical Helpdesk Engineer in Milton Keynes employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Helpdesk Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Technical Helpdesk Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and communication skills. Practice explaining complex automotive issues in simple terms, as this will show your ability to connect with both technical and non-technical audiences.
✨Tip Number 3
Don’t forget to showcase your experience with the Volvo brand if you have it! Highlighting relevant experience can set you apart from other candidates and show that you’re already familiar with the systems and processes they use.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications directly from motivated candidates who are eager to join our team at MSX. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Automotive Technical Helpdesk Engineer in Milton Keynes
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your technical experience, especially if you've worked as a Senior or Master Technician. We want to see how your background aligns with the role, so don’t hold back on those details!
Be Clear and Concise: When describing your skills and experiences, keep it straightforward. We appreciate clarity, especially when it comes to complex technical issues. Use simple language to explain your expertise.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your knowledge of modern vehicle systems and any experience with the Volvo brand. It shows us you’re genuinely interested in this position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MSX International
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding modern vehicle systems and repair processes. Be ready to discuss specific technical issues you've encountered in the past and how you resolved them.
✨Practice Your Communication Skills
As a Technical Helpdesk Engineer, you'll need to explain complex technical issues clearly. Practise articulating your thoughts on common automotive problems and solutions, so you can demonstrate your ability to communicate effectively during the interview.
✨Showcase Your Experience
Highlight your previous experience, especially if you've worked in a franchised dealership or have a background with the Volvo brand. Be prepared to share examples of how you've contributed to a collaborative team environment and resolved technical concerns.
✨Ask Insightful Questions
Prepare some thoughtful questions about MSX and the role itself. This shows your genuine interest in the company and helps you understand how you can contribute to their mission of delivering innovative solutions in the automotive industry.