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- Tasks: Support dealers with technical issues and provide expert guidance on vehicle diagnostics.
- Company: MSX International is a global leader in automotive business solutions, operating in over 80 countries.
- Benefits: Enjoy hybrid work options, regular training, and career progression in a relaxed environment.
- Why this job: Join a diverse team and make an impact in the automotive industry while working with cutting-edge technology.
- Qualifications: Experience in automotive roles, strong communication skills, and a passion for customer service are essential.
- Other info: Indefinite contract with flexible working hours and a supportive onboarding programme.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description
As an Automotive Technical Support Agent, you will be the key contact between dealers and the manufacturer in case of product-related errors and in contributing to find the solution.
Our client is one of the major European origin car manufacturers. You will support authorized repairers (both in written and verbal form) in diagnosing and repairing vehicles using the manufacturer’s systems and database.
We are looking for automotive technical experts with good customer service and communication skills.
In your role as technical support agent for BMW, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick resolution for technical product issues, including electric vehicles. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels including the ticketing system, remote diagnosis and programming. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.
- Provide expert guidance to authorized repairers on diagnostics and repairs (written & verbal) using OEM systems and databases
- Resolve technical inquiries, including electric vehicle-related topics, via the Tsara ticketing system
- Offer remote diagnostics and programming assistance
- Act as a bridge between manufacturer engineering and dealer operations
- Contribute to solution development across the full vehicle portfolio
- Collaborate with a diverse, experienced team
- MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualifications to perform on the job in line with the high standards of the OEM.
- Regular training and access to global career opportunities/career progression.
- A professional but relaxed working environment, as part of a welcoming and diverse team.
Working pattern and location
- 40 hours per week
- Indefinite contract
- Monday – Friday
- Working in rotational shifts: (7:30-16:00, 8:30-17:00, 9:30-18:00)
- Hybrid work (2 office days weekly)
Qualifications
- Proven automotive experience, ideally in a dealership, workshop or at a manufacturer
- (Aftersales retail experience is an advantage)
- Electric vehicle / high voltage certificate is highly desirable
- BMW brand experience is a plus
- Experience with a high-performing, collaborative, constructive peer group is a plus
- Excellent verbal and written communication skills with high attention to detail
- Ability to work on your own initiative with attention to detail with flexible and proactive personality
- Personal qualities of integrity, credibility with high-level organizational and time management skills
- Strong business acumen and customer focus
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Customer Service
-
Industries
Motor Vehicle Manufacturing
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Automotive Technical Helpdesk Agent employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Helpdesk Agent
✨Tip Number 1
Familiarise yourself with BMW's systems and databases. Understanding how to navigate these tools will not only boost your confidence but also demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Brush up on your electric vehicle knowledge, especially regarding high voltage systems. Given the increasing focus on electric vehicles, showcasing your expertise in this area can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of MSX International or BMW. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your previous automotive experience in detail. Be ready to share specific examples of how you've resolved technical issues or improved customer satisfaction in past roles, as this will highlight your suitability for the position.
We think you need these skills to ace Automotive Technical Helpdesk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant automotive experience, especially in technical support roles. Emphasise any experience with electric vehicles and customer service skills, as these are crucial for the Automotive Technical Helpdesk Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific experiences where you successfully resolved technical issues or provided exceptional customer service.
Highlight Relevant Qualifications: If you have any certifications related to electric vehicles or high voltage systems, be sure to mention them prominently. This will demonstrate your expertise and suitability for the role.
Showcase Communication Skills: Since the role requires excellent verbal and written communication, provide examples in your application of how you've effectively communicated complex technical information to non-technical audiences in the past.
How to prepare for a job interview at MSX International
✨Showcase Your Automotive Knowledge
Make sure to brush up on your automotive knowledge, especially regarding BMW and electric vehicles. Be prepared to discuss specific technical issues you've encountered and how you resolved them, as this will demonstrate your expertise and problem-solving skills.
✨Demonstrate Communication Skills
Since the role involves supporting dealers both verbally and in writing, practice articulating complex technical information clearly and concisely. You might even want to role-play common scenarios with a friend to build confidence in your communication style.
✨Familiarise Yourself with OEM Systems
Research the OEM systems and databases that are commonly used in the industry. Understanding how these systems work will not only help you answer questions during the interview but also show your proactive approach to learning about the tools you'll be using.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle technical inquiries and customer service situations. Think of examples from your past experience where you successfully diagnosed a problem or provided exceptional support, and be ready to share those stories.
