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For Companies At a Glance
- Tasks: Lead the implementation of an Aftersales system across international markets.
- Company: MSX International is a leader in automotive aftersales solutions.
- Benefits: Enjoy flexible working, a competitive salary, and 25 days annual leave.
- Why this job: Join a dynamic team and make a real impact in the luxury automotive industry.
- Qualifications: Experience in automotive aftersales and change management is essential.
- Other info: This is a 3-month fixed-term contract with occasional travel.
The predicted salary is between 36000 - 60000 £ per year.
Are you an automotive aftersales professional with experience in leading and implementing change? MSX International is looking for an automotive professional with experience of retailer service processes to recruit for a Change Manager role on a 3 month contract to support the roll out of an Aftersales system across various international markets of our partner, a leader in the luxury automotive industry.
The Role
As a Change Manager you will be part of the Global Customer Service team and will lead a project which supports the implementation and ongoing development of our partner’s Aftersales strategy. This role involves a customer-first approach and using your understanding of retailer service processes to create and execute a plan that consistently delivers on our partner’s brief. You will be responsible for the operational change required to deliver this new service capability, working cross-functionally to ensure not only system changes are embedded but also process, people and data changes are achieved.
As part of this role, the Aftersales Change Manager will:
- Collaborate with various Aftersales programme owners and local markets to create a roll out plan
- Analyse various data sources required for the successful roll out of the programme
- Initiate deployment of a Goodwill project within the network
- Successfully utilise change management methodologies to support the Retailer Network fully engage across the programmes
- Design a metrics suite to measure the successful integration of programmes at retailer level, to include adherence to any process changes and overall improvement of retailer efficiency and customer satisfaction
- Recognise blockers to participation, create viable business solutions to overcome these and onboard all current non-participants
- Ensure Retailer/Internal User access to various retailer portals via successful process deployment
- Designing and validating communications to adopt any additional functionality within the Retailer systems
- Fully prepare all markets for the launch of the customer centric Aftersales solutions
- Be responsible for ensuring the programmes are compliant with relevant regulations specifically GDPR
About you
This is an excellent opportunity for an individual who has a strong Aftersales background, with experience in leading and implementing change. Our ideal candidate will have:
- Deep knowledge of automotive retailer service processes
- Experience of leading and implementing change
- Strong communication skills both written and spoken
- Excellent stakeholder management skills with abilities to influence at all levels
- A collaborative approach to achievement
- An ability to understand the vision and how to deliver it
- Experience of delivering far reaching projects, with a variety of stakeholders is desirable but not essential
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
- Up to £50,000 per year
- Company car or cash alternative
- Mobile and Laptop
- 25 days annual leave entitlement (plus bank holidays)
- Company contributory pension plan
- Car Salary Exchange Scheme
Working pattern and location
- 3 month fixed term contract
- Travel: there will be occasional overnight stays for short periods of time and visits to the office when required by the business
You can learn more about MSX International on our website: www.msxi.com
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Change Manager
✨Tip Number 1
Network with professionals in the automotive aftersales sector. Attend industry events or join relevant online forums to connect with individuals who may have insights into the Change Manager role at MSX International.
✨Tip Number 2
Familiarise yourself with change management methodologies that are commonly used in the automotive industry. Being able to discuss these frameworks during your interview will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Research MSX International's current projects and initiatives in the aftersales domain. Understanding their goals and challenges will allow you to tailor your discussions and show how your experience aligns with their needs.
✨Tip Number 4
Prepare examples of past projects where you've successfully led change initiatives. Be ready to discuss the outcomes and how you overcame any obstacles, as this will highlight your problem-solving skills and ability to drive results.
We think you need these skills to ace Aftersales Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in automotive aftersales and change management. Use specific examples that demonstrate your ability to lead and implement change, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and detail how your skills align with the requirements of the Aftersales Change Manager position. Mention your understanding of retailer service processes and your collaborative approach.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully managed stakeholders in the past.
Highlight Relevant Projects: If you have experience delivering projects with various stakeholders, make sure to highlight these in your application. Discuss the outcomes of these projects and how they relate to the Aftersales strategy, demonstrating your capability to drive change.
How to prepare for a job interview at MSX International
✨Showcase Your Aftersales Expertise
Make sure to highlight your deep knowledge of automotive retailer service processes during the interview. Be prepared to discuss specific examples of how you've successfully led and implemented change in previous roles.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Use examples that showcase your ability to influence stakeholders at all levels.
✨Prepare for Change Management Methodologies
Familiarise yourself with various change management methodologies. Be ready to explain how you have applied these in past projects to engage teams and ensure successful implementation of new processes.
✨Understand the Customer-Centric Approach
As the role focuses on a customer-first approach, think about how you can align your strategies with customer needs. Prepare to discuss how you would measure success in terms of customer satisfaction and retailer efficiency.
