Supported Housing Officer

At MSV Housing we’re committed to making sure our customers have safe, high‑quality homes, and our Supported Housing Officers are key to making this happen. We are looking to recruit an enthusiastic individual with strong partnership‑working and customer‑service skills to join our established team. Reporting to our Supported Living Team Leader, you will provide effective and efficient housing management services for customers in supported housing, ensuring high levels of compliance, safeguarding and income maximisation.

You will monitor the performance of managing agents and supported providers, address any issues in line with management agreements, and elevate concerns where needed. You will also support customers in accessing MSV’s digital services to improve ease of contact and engagement. In addition, we are looking for candidates with a genuine passion for advocating on behalf of people and communities.

What do our Supported Housing Officers do:

• Manage referrals and lettings by liaising with local authorities and referral agencies, allocating properties, onboarding new tenants, and ensuring rights and responsibilities are clearly explained.
• Monitor managing agents and scheme performance, carrying out regular inspections, ensuring compliance with health & safety, service‑level agreements, and MSV repair obligations, and escalating issues when required.
• Maximise income and minimise voids by controlling rent arrears, ensuring standing orders reflect annual rent increases, and letting empty properties within target timescales in line with MSV policy.
• Work collaboratively with internal teams and partners—including Technical Inspectors, Asset Management, Development, and Project Teams—to maintain properties, support scheme operations, and shape new supported living developments.
• Deliver excellent customer service and uphold MSV standards, promoting safeguarding, equality and diversity, maintaining confidentiality, and representing MSV professionally when working with tenants, colleagues, and external partners.

What we are looking for:

• A good standard of education, including 5 GCSEs (or equivalent) at Grade C or above, with Maths and English.
• Experience working in supported housing or housing management, and confidence working with external agencies.
• Knowledge of housing benefit/Universal Credit and strong IT skills, including Microsoft Office.
• Understanding of the needs of vulnerable tenants, and the ability to manage landlord/tenant and support‑provider relationships.
• Strong customer‑service skills, including clear communication, effective listening, empathy, respect and accountability.
• Ability to manage a busy workload, meet deadlines, and remain resilient under pressure.
• Positive, flexible, creative and reflective approach, with a commitment to Equality, Diversity and Inclusion.
• Full driving licence and willingness to travel across the Northwest.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case‑by‑case basis.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.

MSV are committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.

If you wish to discuss the roles informally, please contact Jane Holland, Jane.Holland@msvhousing.co.uk. Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.