Neighbourhood Team Leader – Income in Manchester

At MSV Housing, we’re passionate about providing safe, high‑quality homes and supporting thriving communities. Our Income Team Leaders (Neighbourhoods) play a key role in making this vision a reality. We are seeking an experienced and enthusiastic professional to help lead a joined‑up income, tenancy and neighbourhood management service. This role takes a holistic approach, focusing on People, Property and Place to deliver positive outcomes for our communities.

Reporting to the Regional Neighbourhood Manager, the role sits within the Zone 1 Neighbourhoods team, delivering high‑quality income, tenancy and neighbourhood services across Manchester and Trafford. You will provide operational leadership to ensure income services are delivered consistently and in line with MSV values, maximising income collection while supporting effective tenancy and neighbourhood management. Strong knowledge and experience of income collection, alongside a proactive and collaborative approach, are essential. You will also lead and support a team of Neighbourhood Officers to deliver high‑quality tenancy management services.

What do our Income Team Leaders do?

• Maximise rental income by leading income collection and recovery in line with policy and sector best practice, helping to safeguard MSV’s financial sustainability.
• Champion customer and community needs, identifying challenges and empowering frontline teams to deliver responsive, resilient services.
• Lead and inspire Neighbourhood Officers and Coordinators, driving performance, collaboration and accountability.
• Shape strategy and service improvement, contributing to the development of MSV’s Neighbourhood Strategy and promoting our values.
• Ensure regulatory compliance, operating within the Regulator of Social Housing’s Consumer Standards.
• Build strong partnerships, working collaboratively across teams and with external agencies to enhance the customer journey.

What we’re looking for

• Expert knowledge of income recovery and rent arrears enforcement, including court attendance, arrears reduction, account auditing and performance improvement.
• Proven experience of tenancy management within a social housing environment.
• A track record of coaching and developing teams to meet performance standards.
• Strong organisational skills and the ability to manage competing priorities.
• A customer‑focused approach with a commitment to delivering excellent services.
• Excellent interpersonal skills and the ability to build positive relationships.
• A commitment to continuous professional development in leadership and housing management is essential.

What we offer

• Essential car user allowance
• Flexible working, with home‑working kit provided (minimum two office days per week)
• 33 days’ annual leave plus bank holidays, with a holiday buy scheme
• Pension scheme with up to 10% matched contributions
• Health cash plan covering optical, dental and more
• Enhanced sick pay (up to 3 months full pay and 3 months half pay)
• Health and wellbeing support, including EAP, counselling and wellbeing initiatives
• Life assurance (subject to pension membership)
• Learning and development opportunities
• Strong commitment to Equality, Diversity and Inclusion, supported by employee network groups

MSV is committed to Equality and Inclusion. All applications are scored against the essential criteria, and we welcome anonymised CVs where possible. We support colleagues to balance work and life, including caring or parental responsibilities, through flexible working and wellbeing support.

For more information, please visit our careers page to access the candidate pack and apply: https://www.msvhousing.co.uk/careers/job-vacancies/

For an informal discussion, please contact Jennifer Robertson, Regional Neighbourhood Manager, at Jennifer.Robertson@msvhousing.co.uk. Interviews are expected to take place in mid‑May; however, interviews may be held on a rolling basis and the vacancy may close early if a suitable candidate is appointed. We encourage early applications. We are passionate about inclusion and welcome applications from people of all backgrounds. If you’re unsure whether you meet every requirement but are interested in the role, we encourage you to apply.