Neighbourhood Officer - Outer GM Area in Manchester

At MSV Housing we’re committed to making sure our customers have safe, well-managed homes and thriving neighbourhoods, and our Neighbourhood Officers are key to making this happen. We are looking to recruit an experienced housing professional to join our established team. Reporting to our Regional Neighbourhood Manager, our Neighbourhood Officers provide a high-quality, customer‑focused housing management service across tenancy, property, and estate management. This position is responsible for a neighbourhood patch covering the Outer Greater Manchester area, and successful candidates will be expected to work across this locality on a regular basis. This role takes a proactive, holistic approach to managing homes and neighbourhoods, ensuring services are efficient, responsive, and cost‑effective while identifying and mitigating risks. You will act as a visible local presence, working collaboratively with customers, colleagues, and partners to resolve issues, deliver the Neighbourhood Strategy, meet regulatory standards, and maximise rental income performance. Experience of either housing management, rent arrears processes, mutual exchanges, and successions would be an advantage. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

What do our Neighbourhood Officers do:

• Deliver a high-quality housing management service across tenancy, property, and neighbourhood management, ensuring compliance with legislation, policies, and standards.
• Manage a patch of properties across the Outer Greater Manchester area, building a strong understanding of customers and homes to identify risks, support tenancy sustainment, and maintain safe, well‑managed communities.
• Lead on income management, including high-level arrears cases, legal action, court attendance, and eviction processes in line with policy.
• Carry out regular property inspections, tenancy visits, and estate checks, addressing issues, safeguarding customers, and working with internal teams and partners, including ASB services, to resolve community concerns.
• Work collaboratively to improve customer outcomes, minimise voids, deliver neighbourhood strategies, and support community engagement while maintaining excellent customer service standards.

What we are looking for:

• A good standard of education (minimum 5 GCSEs or equivalent, including Maths and English).
• A good understanding of either housing management; rent arrears processes, or mutual exchanges, and successions would be an advantage.
• Experience of working within a team and meeting deadlines in a fast‑paced environment.
• Strong customer service skills with a commitment to delivering high‑quality outcomes.
• Proven ability to manage and prioritise a demanding workload effectively.
• Excellent communication, interpersonal and problem‑solving skills.
• A proactive, self‑motivated approach with the ability to work under pressure.
• Strong IT skills, including proficiency in Microsoft Office packages.
• A full UK driving licence and willingness to travel across the Northwest.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.