At a Glance
- Tasks: Build partnerships, enhance ICT systems, and drive digital improvements for better customer outcomes.
- Company: Join MSV Housing, dedicated to providing safe, high-quality homes for all.
- Benefits: Flexible working, 33 days holiday, health cash plan, and excellent career development opportunities.
- Other info: Inclusive workplace with a commitment to equality and diverse backgrounds.
- Why this job: Make a real impact in communities while advancing your ICT skills in a supportive environment.
- Qualifications: Experience in ICT systems, strong communication skills, and a passion for continuous improvement.
The predicted salary is between 36450 - 44550 £ per year.
At MSV Housing, we're committed to making sure our customers have safe, high-quality homes, and our ICT Business Partners are key to making this happen.
We are looking to recruit an experienced ICT professional with strong stakeholder engagement, business analysis and problem-solving skills to join our established team.
Reporting to the ICT Business Partner Manager, our ICT Business Partners provide expert support and partnership working to align technology, systems and processes with business needs across our Homes services, driving continuous improvement, successful project delivery and enhanced customer outcomes.
In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
- What do our ICT Business Partners do;
- Build strong partnerships with business stakeholders to understand operational needs, identify opportunities for improvement, and support the delivery of digital and system enhancement plans.
- Support the implementation, administration, testing and continuous improvement of housing management systems, mobile applications and other core business systems.
- Assist in the delivery of ICT and business change projects, ensuring solutions are implemented within agreed scope, timescales and quality standards.
- Work collaboratively with ICT teams to resolve system issues, apply upgrades and patches, maintain system performance, and minimise disruption to services.
- Ensure compliance with data protection, security and governance requirements, maintaining accurate documentation and promoting continuous service improvement principles.
- What we are looking for;
We're looking for an experienced ICT professional who can build strong partnerships across the business and help drive system and process improvements.
You'll have a proven ability to support and enhance business applications, deliver change initiatives, and provide excellent customer service.
Strong communication, problem-solving and organisational skills are essential, alongside a proactive approach to continuous improvement and a passion for delivering technology solutions that improve outcomes for customers and colleagues.
To be successful in this role, you will be able to demonstrate
- Experience supporting, administering, or implementing ICT systems and business applications.
- Experience delivering ICT projects, system improvements, or business change initiatives.
- Strong stakeholder management skills, with the ability to build effective relationships and understand business requirements.
- Excellent problem-solving and troubleshooting skills, supported by a high level of IT literacy.
- The ability to manage multiple priorities, work independently, and deliver outcomes in a fast-paced environment.
- Strong communication and customer service skills, with a commitment to providing an excellent user experience.
- Experience working collaboratively as part of a team while contributing ideas for continuous improvement and innovation.
- A commitment to data security, confidentiality, equality, diversity, and delivering services in line with organisational values.
We offer a range of great benefits including
- Flexibility on where you work with home working kit provided
- 33 days holiday per year plus bank holidays, and a holiday a buy scheme
- Company pension scheme with up to 10% matched contributions
- Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
- Enhanced sick pay with up to 3 months full pay and 3 months half pay
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
- Life assurance subject to being a member of our company pension scheme
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
- Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
If you wish to discuss the roles informally, please contact John Paul Petryczuk, Head of ICT - John Paul. Petryczuk@msvhousing. co. uk
Interviews are scheduled to take on
Friday 18th September however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
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ICT Business Partner – Customers in Manchester employer: MSV Housing
At MSV Housing, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Our Neighbourhood Officers play a vital role in fostering safe and thriving communities across the Outer Greater Manchester area, benefiting from flexible working arrangements, generous holiday allowances, and comprehensive health support. With a strong commitment to equality and inclusion, we empower our team members to advocate for their communities while enjoying a fulfilling career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Business Partner – Customers in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MSV Housing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MSV Housing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MSV Housing!
✨Direct Apply to MSV Housing
Let's not forget to apply directly through the MSV Housing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Business Partner – Customers in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MSV Housing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MSV Housing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MSV Housing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
