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- Tasks: Lead a team to tackle anti-social behaviour and enhance community safety.
- Company: Join MSV Housing, dedicated to creating safe and quality homes.
- Benefits: Enjoy flexible working, 33 days holiday, and professional development opportunities.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in ASB management and strong interpersonal skills required.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
At MSV Housing we’re committed to making sure our customers live in good quality, safe homes and neighbourhoods and our ASB Manager is key to making this happen. We are looking to recruit an experienced, enthusiastic individual to join our established team. Reporting to our Director of Neighbourhoods, our ASB Manager provides strategic and operational leadership to deliver high‑quality, customer‑focused ASB services in line with Group policies, procedures, and the Neighbourhood Strategy, working collaboratively across the business to meet customer and community needs.
The role leads and supports the Anti‑Social Behaviour Team, ensuring effective resource management, high performance, robust risk mitigation, and compliance with legislative, regulatory, and policy requirements while maintaining service excellence. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities, with a sound understanding of the tools and powers available to social landlords and wider partners to address and resolve ASB issues.
What does our ASB Manager do
- Leadership & Service Delivery: Lead, manage, and motivate the Anti‑Social Behaviour Team to deliver a high‑quality, responsive case management service covering ASB, safeguarding, domestic abuse, and hate crime.
- Strategy, Policy & Performance: Develop and implement ASB policies and procedures, ensuring high performance, effective risk mitigation, and customer service excellence in line with legislative and regulatory requirements.
- Partnerships & Collaboration: Build and strengthen strategic external partnerships, promote interagency working, and collaborate with internal teams to improve customer outcomes.
- Governance, Complaints & Compliance: Manage ASB‑related complaints, ensure compliance with statutory obligations (including GDPR and regulatory standards), and contribute to effective budget management and reporting.
- Systems, Reporting & Continuous Improvement: Oversee reporting, provide performance data and analysis to senior leaders, support IT system development, and embed excellence across neighbourhood management and leasehold homes.
What we are looking for
- Level 4 in Charted Institute of Housing / or willingness to work towards.
- Demonstrable experience of holding an ASB management post in the housing sector and delivering an effective ASB service.
- Experience of managing people effectively, leading organisational change and teams.
- Skilled with Microsoft Office and housing management systems.
- Strong interpersonal skills with a friendly and professional manner.
- Ability to produce, analyse and interrogate data to turn information into meaningful action to improve performance and outcomes for customers.
- Knowledge of health and safety in neighbourhoods.
- Full Driving Licence and willingness to travel across the northwest as required.
We offer a range of great benefits including flexibility on where you work with home working kit provided and 33 days holiday per year.
Anti-Social Behaviour Manager in Manchester employer: MSV Housing
Contact Detail:
MSV Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an ASB Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MSV Housing and their approach to ASB management. Show us that you understand their values and how you can contribute to their mission of creating safe neighbourhoods.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and collaboration. We want to see how you handle challenges and motivate your team to deliver top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at MSV Housing.
We think you need these skills to ace Anti-Social Behaviour Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ASB Manager role. Highlight your experience in managing anti-social behaviour services and how it aligns with our mission at MSV Housing. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: As an ASB Manager, you'll be leading a team, so don’t forget to emphasise your leadership experience. Share examples of how you've motivated teams and delivered high-quality services in the past. We love seeing candidates who can inspire others!
Demonstrate Your Passion: We’re looking for someone who genuinely cares about making a difference in communities. Use your application to express your passion for advocating on behalf of people and communities. Let us know why this role matters to you!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen to join our team at MSV Housing!
How to prepare for a job interview at MSV Housing
✨Know Your ASB Stuff
Make sure you brush up on your knowledge of anti-social behaviour policies and procedures. Understand the tools and powers available to social landlords, as well as the legislative requirements that come with the role. This will show that you're not just passionate but also well-informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or managed change effectively. This is crucial for the ASB Manager role, so be ready to discuss your leadership style and how it aligns with their needs.
✨Demonstrate Your Collaborative Spirit
Since the role involves building partnerships and collaborating across teams, think of instances where you've worked with external partners or internal teams to achieve a common goal. Highlight your interpersonal skills and how they helped improve customer outcomes.
✨Data-Driven Decision Making
Be prepared to talk about how you've used data to inform your decisions in previous roles. Whether it's analysing performance metrics or turning data into actionable insights, showing that you can leverage information to enhance service delivery will set you apart.