Major Works Manager

At MSV Housing we’re committed to making sure our customers have good quality safe homes. This role leads the delivery of Major Works, ensuring customers receive safe, high‑quality projects completed on time, within budget, and in line with all regulatory and performance standards. Working closely with internal teams, contractors, and specialist suppliers, the role uses effective systems, data, and planning tools to deliver a transparent, value‑for‑money service with clear communication throughout. Acting as the lead for complex and high‑risk cases, the role resolves escalated customer issues, supports long‑term investment planning, and works collaboratively across the organisation to continuously improve customer experience and asset performance.

What do our Major Works Manager do?

• Lead the end‑to‑end delivery of major works programmes, including planned maintenance, refurbishments, and complex or high‑risk projects.
• Oversee project planning, contract management, budgets, and performance, ensuring programmes meet KPIs, compliance requirements, and deliver value for money.
• Manage internal teams, contractors, and suppliers to ensure efficient resourcing, high productivity, and consistently high standards of quality and safety.
• Use data, dashboards, and performance reporting to monitor delivery, manage risks, drive continuous improvement, and support audits and governance.
• Deliver a strong customer‑focused service by managing escalated issues, working closely with TLOs and stakeholders, and ensuring minimal disruption and high customer satisfaction.

What we are looking for?

• Relevant construction/property related qualification and Level 4 in Chartered Institute of Housing, or willingness to work towards qualification.
• Proven experience leading efficient repairs and voids services, managing target‑driven teams to deliver high‑quality, customer‑focused outcomes.
• Strong background in developing, implementing, and reviewing policies, procedures, operating standards, and managing budgets effectively.
• Sound knowledge of health and safety, legislative, and regulatory requirements within a construction‑related environment.
• Full Drivers Licence and willingness to travel and support out of hours service requirement.

This is a hands‑on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You’ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach.

We’re committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you’ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case‑by‑case basis.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.
• MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.

If you wish to discuss the roles informally, please contact Alex Orange, Head of Repairs on 07955286906. Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.