Anti-Social Behaviour Manager

At MSV Housing we’re committed to making sure our customers live in good quality, safe homes and neighbourhoods and our ASB Manager is key to making this happen. We are looking to recruit an experienced, enthusiastic individual to join our established team. Reporting to our Director of Neighbourhoods, our ASB Manager provides strategic and operational leadership to deliver high‑quality, customer‑focused ASB services in line with Group policies, procedures, and the Neighbourhood Strategy, working collaboratively across the business to meet customer and community needs.

The role leads and supports the Anti‑Social Behaviour Team, ensuring effective resource management, high performance, robust risk mitigation, and compliance with legislative, regulatory, and policy requirements while maintaining service excellence. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities, with a sound understanding of the tools and powers available to social landlords and wider partners to address and resolve ASB issues.

What does our ASB Manager do

• Leadership & Service Delivery: Lead, manage, and motivate the Anti‑Social Behaviour Team to deliver a high‑quality, responsive case management service covering ASB, safeguarding, domestic abuse, and hate crime.
• Strategy, Policy & Performance: Develop and implement ASB policies and procedures, ensuring high performance, effective risk mitigation, and customer service excellence in line with legislative and regulatory requirements.
• Partnerships & Collaboration: Build and strengthen strategic external partnerships, promote interagency working, and collaborate with internal teams to improve customer outcomes.
• Governance, Complaints & Compliance: Manage ASB‑related complaints, ensure compliance with statutory obligations (including GDPR and regulatory standards), and contribute to effective budget management and reporting.
• Systems, Reporting & Continuous Improvement: Oversee reporting, provide performance data and analysis to senior leaders, support IT system development, and embed excellence across neighbourhood management and leasehold homes.

What we are looking for

• Level 4 in Charted Institute of Housing / or willingness to work towards.
• Demonstrable experience of holding an ASB management post in the housing sector and delivering an effective ASB service.
• Experience of managing people effectively, leading organisational change and teams.
• Skilled with Microsoft Office and housing management systems.
• Strong interpersonal skills with a friendly and professional manner.
• Ability to produce, analyse and interrogate data to turn information into meaningful action to improve performance and outcomes for customers.
• Knowledge of health and safety in neighbourhoods.
• Full Driving Licence and willingness to travel across the northwest as required.

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role and would like an informal chat, feel free to reach out to our Head of Neighbourhoods, Ross Tomlinson on 0161 866 0144.