Victim-Centered Domestic Abuse Housing Advisor

At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Domestic Abuse Housing Support Officer’s are key to making this happen. Make a real difference in people’s lives by joining a team dedicated to supporting victims and survivors of domestic abuse. In this rewarding role, you’ll deliver compassionate, high-quality interventions to those in crisis, helping individuals and families live safely and free from harm. Working closely with partners and communities, you’ll play a key role in reducing crime and anti‑social behaviour while promoting safer neighbourhoods. You’ll also contribute to delivering proactive, customer‑focused housing and community safety services aligned with our wider organisational strategy. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

Responsibilities

• Deliver specialist, victim‑centred support to residents experiencing domestic abuse, ensuring all casework is managed in line with relevant legislation, policies, and best practice.
• Manage a varied caseload of domestic abuse and anti‑social behaviour cases, including conducting risk assessments, safeguarding actions, and progressing cases through to resolution.
• Lead on investigations and legal case preparation, including gathering evidence, drafting statements, liaising with solicitors, and attending court where required.
• Work collaboratively with internal teams and external partners, including safeguarding agencies and MARAC, to support vulnerable customers and strengthen outcomes.
• Maintain accurate records, contribute to service improvements, and support wider team objectives to promote safer communities and sustain tenancies.

Qualifications

• Good standard of education with minimum of 5 GCSEs or equivalent at Grade C or above, including Maths and English.
• Experience of delivering a variety of services to tackle Domestic Abuse.
• Understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse.
• Demonstratable victim centred non‑judgmental approach to case management.
• Full driving licence, access to a car and willingness to travel across the Northwest.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children and vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case‑by‑case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

Benefits

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.
• MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an amended CV if they can do so.
• MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.