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For Companies At a Glance
- Tasks: Provide exceptional customer service and resolve queries efficiently.
- Company: Join MSV Housing Group, dedicated to safe and quality homes for all.
- Benefits: Enjoy flexible working, 33 days holiday, and a health cash plan.
- Why this job: Make a real impact in communities while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and handling calls is essential; familiarity with CRM systems is a plus.
- Other info: Work from the office 1-2 days a week, with a strong commitment to equality and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Hours of Work: 35 per week
Closing date: 25th August 2025
Interviews: 4th or 5th September 2025
Overview
We are seeking an experienced Service Centre Advisor with excellent customer service skills to join our team at MSV Housing. Our Service Centre Advisors are the first point of contact for our customers, providing resolution for a range of queries through various channels, with empathy and understanding of diverse needs. We value candidates passionate about advocating for people and communities.
Responsibilities
- Deliver a comprehensive, efficient customer experience, maintaining high standards of care via telephone, electronic, or written communication.
- Handle all service requests in line with established standards.
- Ensure high call quality and first-time resolution across all contact methods.
- Collaborate with colleagues across departments to support positive customer experiences.
- Update customers on the progress of their service requests as needed.
- Accurately maintain management information systems in accordance with policies and procedures.
Candidate Profile
- Experience handling telephone calls and resolving issues at first contact.
- Ability to work collaboratively across departments.
- Experience working towards performance targets.
- Proficiency in Microsoft Office and data entry.
- Experience with call handling or CRM systems is advantageous.
Additional Information
The successful candidate will work from our office 1-2 days per week. We offer flexible working options, including home working with provided equipment, and a range of benefits such as holiday entitlement, pension scheme, health cash plan, enhanced sick pay, wellbeing support, life assurance, and development opportunities.
We encourage applications from diverse backgrounds and support work-life balance. If you are unsure about meeting all requirements, we welcome your application as we will assess your suitability.
About Us
MSV owns and manages nearly 9,000 homes across Greater Manchester, Lancashire, and West Yorkshire, aiming to address the housing needs of various communities, including first-time buyers, the elderly, and those on low incomes.
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Service Centre Advisor - 2x 6 month FTC employer: MSV Housing Group
Contact Detail:
MSV Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Advisor - 2x 6 month FTC
✨Tip Number 1
Familiarise yourself with MSV Housing Group's mission and values. Understanding their commitment to providing safe homes and excellent customer service will help you align your responses during the interview, showcasing your passion for advocating on behalf of people and communities.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to resolve issues at the first point of contact. Highlight specific situations where you successfully handled customer queries, as this will show your capability in delivering a comprehensive customer experience.
✨Tip Number 3
Brush up on your knowledge of Microsoft packages and any call handling or CRM systems you've used before. Being able to discuss your technical skills confidently can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your collaborative skills by preparing to discuss how you've worked with different departments in previous roles. MSV Housing values teamwork, so sharing examples of successful collaboration will highlight your fit for the Service Centre Advisor position.
We think you need these skills to ace Service Centre Advisor - 2x 6 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Centre Advisor position. Tailor your application to highlight your relevant experience in customer service and issue resolution.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience with handling customer queries, working collaboratively, and meeting performance targets. Use specific examples to demonstrate your skills and achievements.
Write a Strong Cover Letter: In your cover letter, express your passion for advocating on behalf of people and communities. Mention how your values align with MSV Housing's commitment to providing quality homes and excellent customer service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at MSV Housing Group
✨Showcase Your Customer Service Skills
As a Service Centre Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Highlight your empathy and understanding of diverse customer needs.
✨Familiarise Yourself with MSV Housing
Research MSV Housing Group and understand their mission and values. Being knowledgeable about the company will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Performance Target Questions
Since the role involves working to performance targets, be ready to discuss how you've met or exceeded targets in previous positions. Use specific metrics or outcomes to illustrate your success and commitment to achieving results.
✨Practice Using Call Handling Systems
If you have experience with call handling systems or CRM software, be prepared to discuss it. If not, consider familiarising yourself with common systems to show your willingness to learn and adapt quickly to new technologies.
