Neighbourhood Team Leader - Income in Sale

At MSV Housing, we're passionate about creating safe, high-quality homes and thriving communities — and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We're looking for a knowledgeable and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture — People, Property, and Place — and using that insight to make a real difference in our communities.

Reporting to the Regional Neighbourhood Manager, the role is within our Zone 1 area which includes Moss Side, Rusholme, Levenshulme, Hulme, Harpurhey, Whalley Range, Openshaw, Didsbury, Withington, Fallowfield, Longsight, Wythenshawe, Trafford, Stretford and Chorlton.

You'll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV's policies and values. You'll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live.

We're especially keen to hear from candidates who are passionate about advocating for people and communities, have a strong knowledge of income and who bring a proactive, collaborative approach.

• Take the lead on managing high‐level rent arrears, ensuring efficient recovery in line with policy and sector best practice.
• Champion customer and community needs by proactively identifying and responding to challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services.
• Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community well‐being.
• Shape strategy and drive improvement by contributing to the ongoing development and enhancement of MSV's Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team.
• Ensure regulatory compliance by operating within the Regulator of Social Housing's Consumer Standards.
• Build strong partnerships, strengthening relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined‐up working across neighbourhoods.

• Sound knowledge of how income recovery and rent arrears enforcement action works, including experience attending court, maximising rental income and reducing arrears.
• A commitment to continuous professional development, with evidence of ongoing learning and growth in leadership and housing management.
• Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high‐quality services.
• A track record of coaching and developing team members, helping them build their skills and meet performance standards.
• Strong organisational skills, with the ability to deliver high‐quality work on time and manage competing priorities in a fast‐paced environment.
• A customer‐first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities.
• Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners.

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with a home‐working kit provided – at least 2 days per week in our offices.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and wellbeing support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to equality and inclusion with employee network groups covering anti‐racism, LGBTQ+, disability and long‐term health conditions, carers, and menopause.

MSV is committed to equality and inclusion. All applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV is also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and has a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the role informally, please contact Jennifer Robertson, Regional Neighbourhood Manager, on 07793248865. Interviews are scheduled to take place however interviews may be carried out throughout the recruitment process and the role may close if a suitable candidate is found. We strongly recommend candidates to apply early. We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply, go ahead. We will decide whether or not you are what we are looking for.