Neighbourhood Team Leader - Income

At MSV Housing, we’re passionate about creating safe, high-quality homes and thriving communities — and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We’re looking for a knowledgeable and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture — People, Property, and Place — and using that insight to make a real difference in our communities.

Reporting to the Regional Neighbourhood Manager, the role sits within our Zone 1 area which includes: Moss Side, Rusholme, Levenshulme, Hulme, Harpurhey, Whalley Range, Openshaw, Didsbury, Withington, Fallowfield, Longsight, Wythenshawe, Trafford, Stretford and Chorlton. You’ll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV’s policies and values. You’ll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live.

What do our Neighbourhood Team Leaders do? Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities. Here’s how:

• Maximise Rental Income: Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSV’s financial sustainability and exceed income targets.
• Champion Customer and Community Needs: Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference.
• Lead and Inspire: Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing.
• Shape Strategy and Drive Improvement: Contribute to the ongoing development and enhancement of MSV’s Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team.
• Ensure Regulatory Compliance: Operate within the Regulator of Social Housing’s Consumer Standards, ensuring our services meet the highest levels of quality and accountability.
• Build Strong Partnerships: Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods.

What we’re looking for: We’re seeking a confident and capable leader who brings both experience and enthusiasm to the role. The ideal candidate will demonstrate:

• A sound knowledge of how income recovery and rent arrears enforcement action works, including experience of attending court, maximising rental income and reducing arrears.
• A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management.
• Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services.
• A track record of coaching and developing team members, helping them build their skills and meet performance standards.
• Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment.
• A customer‑first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities.
• Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided – at least 2 days per week are required in our offices.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.
• MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.