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- Tasks: Lead a team to enhance community wellbeing and manage neighbourhood services.
- Company: MSV Housing is dedicated to providing safe, quality homes and fostering strong communities.
- Benefits: Enjoy flexible working, generous holiday, health plans, and career development opportunities.
- Why this job: Make a real impact in communities while working in a supportive, inclusive environment.
- Qualifications: Experience in neighbourhood management and a passion for community advocacy are essential.
- Other info: We value diversity and encourage all qualified candidates to apply.
The predicted salary is between 36000 - 60000 £ per year.
Hours of Work: 35 per week Closing date: 20th February **** Interviews: To be confirmed At MSV Housing, we re passionate about creating safe, high-quality homes and thriving communities and our Neighbourhood Team Leaders play a vital role in making that vision a reality.
We re looking for a knowledgeable and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service.
This role is all about understanding the full picture People, Property, and Place and using that insight to make a real difference in our communities.
Reporting to the Regional Neighbourhood Manager , the role sits within our Zone 1 area which includes: Moss Side, Rusholme, Levenshulme, Hulme, Harpurhey, Whalley Range, Openshaw, Didsbury, Withington, Fallowfield, Longsight, Wythenshawe, Trafford, Stretford and Chorlton.
You ll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV s policies and values.
You ll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live.
We re especially keen to hear from candidates who are passionate about advocating for people and communities, have a strong knowledge of income and who bring a proactive, collaborative approach.
What do our Neighbourhood Team Leaders do?
Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities.
Here s how: Maximise Rental Income Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice.
Your work will help safeguard MSV s financial sustainability and exceed income targets.
Champion Customer and Community Needs Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference.
Lead and Inspire Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing.
Shape Strategy and Drive Improvement Contribute to the ongoing development and enhancement of MSV s Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team.
Ensure Regulatory Compliance Operate within the Regulator of Social Housing s Consumer Standards, ensuring our services meet the highest levels of quality and accountability.
Build Strong Partnerships Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods.
What we re looking for We re seeking a confident and capable leader who brings both experience and enthusiasm to the role.
The ideal candidate will demonstrate: A sound knowledge of how income recovery and rent arrears enforcement action works , including experience of attending court, maximising rental income and reducing arrears.
A commitment to continuous professional development , with evidence of ongoing learning and growth in both leadership and housing management.
Proven experience in neighbourhood management , including successfully leading and supporting staff to deliver high-quality services.
A track record of coaching and developing team members , helping them build their skills and meet performance standards.
Strong organisational skills , with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment.
A customer-first mindset , with a genuine desire to deliver excellent services that meet the needs of diverse communities.
Excellent interpersonal skills , with a friendly, professional approach and the ability to build positive relationships across teams and with external partners.
We offer a range of great benefits including: Essential car user allowance to support you with car running costs.
Flexibility on where you work with home working kit provided at least 2 days per week are required in our offices.
33 days holiday per year plus
Neighbourhood Team Leader employer: MSV Housing Group
Contact Detail:
MSV Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Team Leader
✨Tip Number 1
Familiarise yourself with MSV Housing's values and ethos. Understanding their commitment to community wellbeing and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of MSV Housing. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to manage teams and improve neighbourhood services. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 4
Showcase your commitment to professional development. Highlight any relevant training or certifications you've completed, as well as your willingness to continue learning in the field of neighbourhood management.
We think you need these skills to ace Neighbourhood Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Neighbourhood Team Leader position. Tailor your application to highlight your relevant experience in neighbourhood management and team leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing teams and delivering high-quality services. Provide specific examples of how you've contributed to community wellbeing and resolved challenges faced by customers.
Showcase Your Skills: Demonstrate your strong interpersonal skills and customer-focused approach in your application. Mention any training or development initiatives you've led, as well as your ability to manage workloads effectively.
Personalise Your Application: Make your application stand out by personalising it for MSV Housing. Reflect their values and commitment to diversity and inclusion in your writing, and express your passion for advocating on behalf of people and communities.
How to prepare for a job interview at MSV Housing Group
✨Show Your Passion for Community
Make sure to express your enthusiasm for advocating on behalf of people and communities. Share specific examples from your past experiences where you made a positive impact in neighbourhood management or community engagement.
✨Demonstrate Leadership Skills
As a Neighbourhood Team Leader, you'll be managing a team. Prepare to discuss your leadership style and provide examples of how you've successfully led teams in the past, particularly in achieving targets and promoting wellbeing.
✨Highlight Your Problem-Solving Abilities
Be ready to talk about challenges you've faced in previous roles and how you addressed them. This could include managing rent arrears or improving service delivery. Show that you can think critically and act decisively.
✨Prepare Questions About Their Values
Research MSV Housing's values and ethos. Prepare thoughtful questions that demonstrate your alignment with their commitment to equality and inclusion, as well as your interest in their neighbourhood strategy and community initiatives.
