At a Glance
- Tasks: Support vulnerable customers to sustain their tenancies and improve their wellbeing.
- Company: MSV Housing, dedicated to providing safe and quality homes.
- Benefits: Flexible working, 33 days holiday, health cash plan, and career development opportunities.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in people's lives while advocating for communities.
- Qualifications: 5 GCSEs including Maths and English, plus experience in advocacy and mental health support.
The predicted salary is between 30000 - 40000 £ per year.
At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Wellbeing Officers are key to making this happen. Join us in delivering a compassionate, customer‑focused service that supports vulnerable and at‑risk customers to sustain their tenancies. Working collaboratively with internal teams and external partners, you’ll take a person‑centred approach to empower individuals while helping to deliver key objectives within our Neighbourhood Strategy.
What do our Wellbeing Officers do:
- Build strong, effective relationships with internal teams and external partners to support customers holistically.
- Assess at‑risk customers and deliver targeted interventions, including referrals and signposting to appropriate support services.
- Manage and monitor cases, ensuring customers have all support in place.
- Provide proactive, person‑centred support through home visits, crisis intervention, and multi‑agency working.
- Contribute to service improvement and the Neighbourhood Strategy, using insight and case management to enhance customer outcomes.
What we are looking for:
- Good standard of education with minimum of 5 GCSE’s or equivalent at Grade C or above including Maths and English.
- Experience of advocacy on behalf of customers.
- Good understanding of mental health and vulnerable customer needs.
- Experience of working with customers with Mental Health and Vulnerabilities, along with relevant partners.
- Managing and prioritising a demanding workload.
Safeguarding: We’re committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. An enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case‑by‑case basis.
Benefits:
- Essential car user allowance to support you with car running costs.
- Flexibility on where you work with home working kit provided.
- 33 days holiday per year plus bank holidays, and a holiday buy scheme.
- Company pension scheme with up to 10% matched contributions.
- Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
- Enhanced sick pay with up to 3 months full pay and 3 months half pay.
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
- Life assurance subject to being a member of our company pension scheme.
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
- Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.
Equal Opportunity: MSV are committed to Equality and Inclusion. All applications are scored against the essential criteria of the role; however, we encourage candidates to submit an amended CV if they can do so.
Work‑Life Balance: MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information and to apply: For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.
To discuss the role informally, please contact Steph Williams, Head of Customer Voice and Community Wellbeing: stephanie.williams@msvhousing.co.uk to arrange a call. Interviews are scheduled to take on 26th June; however interviews may be carried out throughout the recruitment process and the role may close if a suitable candidate is found. We strongly recommend candidates to apply early. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply, go ahead. We will decide whether or not you are what we are looking for.
Wellbeing Officer in Manchester employer: MSV Housing Group
At MSV Housing, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our Wellbeing Officers play a crucial role in advocating for vulnerable communities, and we offer extensive benefits such as flexible working arrangements, generous holiday allowances, and comprehensive health support. With a strong commitment to employee development and wellbeing, MSV Housing is the ideal place for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Officer in Manchester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at MSV Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from MSV Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like MSV Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at MSV Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Wellbeing Officer in Manchester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to MSV Housing Group:Before hitting send, make sure to tailor your application specifically to MSV Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at MSV Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
