Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong landlord/tenant relationships and manage property issues in the community.
- Company: Join MSV Housing, dedicated to providing safe, quality homes.
- Benefits: Enjoy 33 days holiday, flexible working, and a supportive health plan.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Good communication skills and experience in community work are essential.
- Other info: Commitment to equality and inclusion with various support networks.
The predicted salary is between 28800 - 43200 £ per year.
At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officer with good communication and organisational skills to join our established team. Reporting to a Neighbourhood Team Leader, our Neighbourhood Officers manage a patch of properties to deliver a customer focussed Neighbourhood service to our customers.
What will you be doing:
- Building and maintaining good landlord/tenant relationships ensuring compliance of both tenants and landlord obligations.
- Management of rent arrears, case management of high-level rent arrears and Court proceedings.
- Case management of legal proceedings from preparation of court paperwork, ensuring compliance of pre-action protocols up to and including presenting the case in court as and when required.
- Visits to customer’s homes, inspecting properties and addressing any tenancy-related issues and making appropriate referrals where necessary.
- Completing regular inspections of our neighbourhoods and resolving any estate management issues.
- Working closely with our Anti-social Behaviour Team and partners to resolve issues that impact the community.
What we are looking for:
- Knowledge of the full range of Neighbourhood Management Services.
- Experience of working in communities.
- Good standard of education and skilled with Microsoft packages.
- Experience of working to deadlines and prioritising work.
- Passionate to provide a high standard customer focused service.
- Level 5 Diploma in Housing from Chartered Institute of Housing would be desirable.
Benefits:
- Essential car user allowance to support you with car running costs.
- Flexibility on where you work with home working kit provided.
- 33 days holiday per year plus bank holidays, and a holiday buy scheme.
- Company pension scheme with up to 10% matched contributions.
- Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
- Enhanced sick pay with up to 3 months full pay and 3 months pay.
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
- Life assurance subject to being a member of our company pension scheme.
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
- Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
Neighbourhood Officer in Manchester employer: MSV Housing Group
Contact Detail:
MSV Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MSV Housing. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Neighbourhood Officer role, especially your communication and organisational skills.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for providing a high standard customer-focused service shine through. Share examples from your past experiences that demonstrate your commitment to community engagement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Neighbourhood Officer role. Highlight your communication and organisational skills, as well as any relevant experience in community work.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about providing a high standard customer-focused service. Share specific examples of how you've built relationships in previous roles to show us what you can bring to the team.
Showcase Your Knowledge: Demonstrate your understanding of Neighbourhood Management Services in your application. Mention any relevant qualifications, like the Level 5 Diploma in Housing, and how they relate to the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets to us quickly and efficiently!
How to prepare for a job interview at MSV Housing Group
✨Know Your Neighbourhood
Before the interview, take some time to research MSV Housing and their approach to neighbourhood management. Familiarise yourself with their values and recent initiatives. This will help you demonstrate your genuine interest in the role and how you can contribute to their mission of providing quality homes.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, strong communication is key. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Be ready to discuss how you would handle tenant issues and work with other teams, like the Anti-social Behaviour Team, to create a positive community environment.
✨Demonstrate Organisational Skills
The role requires managing multiple properties and cases simultaneously. Bring along examples of how you've effectively prioritised tasks and met deadlines in previous roles. You might even want to prepare a brief plan on how you would manage your patch of properties to show your proactive approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Neighbourhood Officer, such as dealing with rent arrears or tenancy disputes. Practise articulating your thought process and the steps you would take to resolve these issues effectively.
