Domestic Gas Engineer — Service, Repair & Installations in Manchester

Greater Manchester – Site Based

Hours of Work: 35 Hours per Week

Salary: £41,558

Closing date: Friday 7th June

Interviews: Monday 15th June

At MSV Housing we’re committed to making sure our customers have safe, warm and good quality homes, and our Gas Engineers are key to making this happen. We are looking to recruit an experienced Gas Engineer with strong technical and customer service skills to join our established team. Reporting to the Gas/Service Manager, our Gas Engineers provide a comprehensive service including annual gas servicing, breakdown diagnosis and repair, and installation of heating systems across our housing stock. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

What do our Gas Engineers do:

• Install, service, and upgrade domestic heating systems in line with schedules, budgets, and regulatory standards.
• Diagnose and repair faults across heating and plumbing systems, ensuring high-quality and safe workmanship.
• Provide excellent customer service by liaising professionally with residents, managing appointments, and ensuring satisfaction on completion.
• Ensure full compliance with Gas Safe, HSE, and company policies, including issuing certification and maintaining accurate records.
• Support efficient service delivery by managing materials, maintaining tools and vehicles, contributing to team performance, and participating in out-of-hours emergency call-outs.

What we are looking for:

• Valid ACS qualifications and Gas Safe registration, with relevant City & Guilds certification.
• Proven experience as a Gas/Heating Engineer, delivering servicing, repairs, and installations.
• Strong technical knowledge of domestic (and ideally commercial) heating systems, including fault diagnosis and maintenance.
• Good understanding of health & safety regulations (including Gas Safe and HSE compliance).
• Excellent customer service and communication skills, with the ability to build positive relationships with residents and stakeholders.
• Ability to work independently and as part of a team, managing workload effectively with minimal supervision.
• Full, current UK driving licence.
• A proactive approach with the ability to identify improvements and contribute to service quality.

This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You’ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you’ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:

• Company vehicle.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Mark Doherty, Gas Manager - Mark.Doherty@msvhousing.co.uk. Interviews are scheduled to take on Monday 15th June; however, interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply, go ahead. We will decide whether or not you are what we are looking for.