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- Tasks: Lead and manage the Anti-Social Behaviour Team to deliver high-quality services.
- Company: Join MSV Housing, dedicated to safe homes and vibrant communities.
- Benefits: Flexible working, 33 days holiday, and professional development opportunities.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in ASB management and strong interpersonal skills required.
- Other info: Opportunity for career growth and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
At MSV Housing we are committed to making sure our customers live in good quality, safe homes and neighbourhoods, and our ASB Manager is key to making this happen. We are looking to recruit an experienced, enthusiastic individual to join our established team. Reporting to our Director of Neighbourhoods, our ASB Manager provides strategic and operational leadership to deliver high-quality, customer-focused ASB services in line with Group policies, procedures, and the Neighbourhood Strategy, working collaboratively across the business to meet customer and community needs.
The role leads and supports the Anti-Social Behaviour Team, ensuring effective resource management, high performance, robust risk mitigation, and compliance with legislative, regulatory, and policy requirements while maintaining service excellence. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities, with a sound understanding of the tools and powers available to social landlords and wider partners to address and resolve ASB issues.
What does our ASB Manager do:
- Leadership Service Delivery: Lead, manage, and motivate the Anti-Social Behaviour Team to deliver a high-quality, responsive case management service covering ASB, safeguarding, domestic abuse, and hate crime.
- Strategy, Policy Performance: Develop and implement ASB policies and procedures, ensuring high performance, effective risk mitigation, and customer service excellence in line with legislative and regulatory requirements.
- Partnerships Collaboration: Build and strengthen strategic external partnerships, promote interagency working, and collaborate with internal teams to improve customer outcomes.
- Governance, Complaints Compliance: Manage ASB-related complaints, ensure compliance with statutory obligations (including GDPR and regulatory standards), and contribute to effective budget management and reporting.
- Systems, Reporting Continuous Improvement: Oversee reporting, provide performance data and analysis to senior leaders, support IT system development, and embed excellence across neighbourhood management and leasehold homes.
What we are looking for:
- Level 4 in Chartered Institute of Housing / or willingness to work towards.
- Demonstrable experience of holding an ASB management post in the housing sector and delivering an effective ASB service.
- Experience of managing people effectively, leading organisational change and teams.
- Skilled with Microsoft Office and housing management systems.
- Strong interpersonal skills with a friendly and professional manner.
- Ability to produce, analyse and interrogate data to turn information into meaningful action to improve performance and outcomes for customers.
- Knowledge of health and safety in neighbourhoods.
- Full Driving Licence and willingness to travel across the northwest as required.
We offer a range of great benefits including flexibility on where you work with home working kit provided and 33 days holiday per year.
Anti-Social Behaviour Manager in Manchester employer: MSV Housing Group
Contact Detail:
MSV Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an ASB Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research MSV Housing and understand their Neighbourhood Strategy. Be ready to discuss how your experience aligns with their goals and how you can lead the Anti-Social Behaviour Team to success.
✨Tip Number 3
Showcase your passion for community advocacy! During interviews, share specific examples of how you've tackled ASB issues in the past and how you can bring that same energy to MSV Housing.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Anti-Social Behaviour Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ASB Manager role. Highlight your relevant experience in managing anti-social behaviour services and how it aligns with our mission at MSV Housing.
Showcase Your Leadership Skills: We want to see how you lead and motivate teams. Share specific examples of how you've successfully managed people and driven change in previous roles, especially in the housing sector.
Demonstrate Your Passion: Let your enthusiasm for advocating on behalf of communities shine through. Talk about your commitment to improving customer outcomes and how you’ve made a difference in past positions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at MSV Housing Group
✨Know Your ASB Stuff
Make sure you brush up on your knowledge of anti-social behaviour policies and procedures. Familiarise yourself with the tools and powers available to social landlords, as well as any recent changes in legislation that could impact the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or implemented changes that improved service delivery. This will demonstrate your capability to manage the Anti-Social Behaviour Team effectively.
✨Be Ready to Discuss Partnerships
Since collaboration is key for this role, come prepared with examples of how you've built and strengthened partnerships in previous positions. Highlight any interagency work you've done and how it benefited customer outcomes.
✨Data-Driven Decision Making
Expect questions about how you analyse and use data to drive performance improvements. Be ready to discuss specific instances where your data analysis led to meaningful actions that enhanced service delivery or resolved ASB issues.
