Administrator - Planned Works in Manchester

We are looking to recruit an enthusiastic individual with fantastic administration skills to join our established team. Reporting to our Planned Works Manager, our Planned Works Administrator provides administrative, clerical and support to the Planned Works team whilst delivering an excellent customer service in all areas of the Asset management engagement with residents, clients and third-party stakeholders. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. Our organisation owns and manages almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire. We are growing to respond to the housing crisis in the North West, assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first‑time buyers, and people who are 'rightsizing'.

Job Responsibilities

• Provide administrative, clerical and support to the Planned Works Manager and Planned Works Surveyors with data systems support, administrative support and the preparation of documents and delivery of services.
• Manage the records, data and systems relating Disability Funding Grants ensuring monthly updates are provided by the Local Authorities and ensuring handover packs are provided on completion with relevant certification.
• Have responsibility for managing documentation, filing, scanning, typing and administering the Asset Management documentation including library of policies, procedures, risk assessments and method statements.
• Deal effectively with colleague and customer queries delivering a comprehensive, efficient and effective customer service experience, ensuring all queries are recorded and resolved effectively.
• Provide cover for duties of the Asset Management administration functions as required.

Qualifications

• Good standard of general education with a minimum of 5 GCSEs or equivalent at Grade C or above including English and Maths.
• Experience of responding positively to customer queries and complaints conscientiously and diligently with attention to detail.
• Experience of working in a busy administrative role.
• Ability to respond efficiently and effectively to demands of work.
• Good working knowledge of Microsoft Office – particularly Excel.

Benefits

• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.

Equality and Inclusion

MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.