Later Living Admin

At MSV Housing, we’re committed to making sure our customers have good quality safe homes and our Later Living Administrator is key to making this happen. The role supports the effective delivery of the Later Living service, ensuring high levels of efficiency and customer satisfaction. You will provide high‑quality administrative support, acting as a key point of contact for customers and colleagues while supporting enquiries across Later Living schemes.

Responsibilities include:

• Administration relating to rents, tenancy allocations, regulatory requirements, invoicing, and general service support.
• Work across multiple workstreams to support service delivery, business continuity, and a positive customer experience.
• Support the Later Living rent service, including income maximisation, UC and HB checks, refunds, Direct Debits, and customer enquiries.
• Provide tenancy and voids administration, maintaining accurate records, supporting tenancy setup, and managing empty homes processes.
• Support colleagues with regulatory data, purchasing processes, staff onboarding, and handling customer complaints in line with the MSV Way.
• Ensure accurate customer information across systems and provide flexible support, including reception cover and scheme visits where required.

Qualifications:

• NVQ 2 in Administration or minimum of five GCSEs or equivalent, including Maths and English at Grade C and above.
• Demonstrating a high standard of administrative skills.
• Experience of handling telephone calls and resolving issues at the first point of contact.
• Ability to respond sympathetically and fairly to the needs of our customers and relate to a variety of individuals.
• Knowledge of ICT systems, including Microsoft packages.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case‑by‑case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

Benefits:

• Flexibility on where you work, with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy‑up scheme.
• Company pension scheme with up to 10% matched contributions.
• Company‑funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance, subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.
• MSV is committed to Equality and Inclusion and application scoring against essential criteria is used; we encourage candidates to submit an amended CV if they can do so.
• We also support you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.