Foyer Manager

Are you a dynamic leader looking for a rewarding role working with Young People from a range of backgrounds? Are you passionate about delivering a service that provides young people with better life chances and supports them to lead an independent life? At MSV Housing, we’re committed to making sure our Young People are safeguarded, supported and have a quality safe home. Our Foyer Manager is key to making this happen. This is an Ofsted-supported / Ofsted-regulated supported accommodation service, and the Foyer Manager plays a central role in maintaining compliance, driving continuous improvement, and ensuring the service is always inspection-ready.

In conjunction with our Head of Young Persons Services, you will promote the Foyer as a great place to live and ensure the effective and efficient delivery of the local authority commissioned contract. You will lead and empower the team to provide an excellent service to our customers, ensuring performance, recruitment and funding targets are met in line with agreed targets and standards. You will have a proven track record in this highly rewarding field with the skills and experience to ensure a high level of safeguarding and compliance are achieved for MSV and the client group. You will be able to manage difficult situations calmly and be able to plan for and implement changes in service delivery. You will have an understanding of housing management with experience in monitoring arrears to maximise income for MSV Housing and residents.

The successful candidate will show enthusiasm and have a strong commitment to delivering a first-class young person’s service, with experience with a similar client group. You will have strong interpersonal skills and experience of managing staff and monitoring performance. You will be expected to cover the Foyer Rota between the hours of 8am and 8pm, working 7 hours per day Monday – Friday and occasional Saturdays. You will also provide cover for other Young Persons schemes as required.

What our Foyer Managers do:

• You will provide overall management of the Foyers including staff management, meeting performance targets, recruitment and funding in accordance with agreed targets and standards.
• Manage and oversee all MSV’s Foyers rental income and securing of appropriate funding.
• Promotion of the Foyers and development of policy and procedures in conjunction with the Head of Young Persons Services.
• Ensure high level of safeguarding and compliance are achieved for MSV and client group.
• Ensure Ofsted compliance and inspection readiness, embedding strong safeguarding and quality standards aligned to Ofsted expectations through day-to-day practice, auditing, and evidence-based improvement.
• Development of partnerships with other agencies in order to support and develop the work of the Foyer.
• Provide a high-quality service by maintaining the business targets of MSV, local authority, the requirements of accreditation and regulatory bodies.
• Monitor the performance of the Foyer against agreed standards and targets and report to the Association Board, the Customer and Communities Committee and other agencies, as required.

What we are looking for:

• Significant experience working in youth or social care services.
• Proven experience of managing staff teams.
• Strong knowledge of safeguarding, health & safety and support planning.
• Excellent communication, leadership and organisational skills.
• Ability to work flexibly, including occasional evenings or on-call duties.
• A Chartered Institute of Housing level 4 Certificate would be desirable.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:

• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria. We encourage candidates to submit an anonymised CV where possible. MSV are also committed to supporting work-life balance, including caring or parental responsibilities, with flexible working options and wellbeing support available to all colleagues. If you’re unsure whether you meet all requirements, please apply—we will assess your suitability.