At a Glance
- Tasks: Lead a vibrant store, drive sales, and create an unforgettable customer experience.
- Company: MSSY Vintage, a trendy vintage fashion destination in East London.
- Benefits: Competitive salary, bonus scheme, company pension, and staff discount.
- Other info: Be part of a community-focused brand that values customer relationships.
- Why this job: Join a passionate team and shape the future of vintage fashion retail.
- Qualifications: Retail management experience, strong leadership, and a love for vintage fashion.
The predicted salary is between 34000 - 34000 £ per year.
MSSY Vintage is a highly curated vintage fashion destination based in East London, specializing in elevated 90s and Y2K style. Inspired by a Pinterest-worthy, muted Euro-Y2K aesthetic, the store offers a carefully selected collection of vintage pieces and a highly personalized shopping experience, with styling support and outfit curation at the heart of its customer service.
MSSY is seeking an experienced and commercially driven Store Manager to lead the store, with a strong focus on customer relationships, premium service, community-building, and long-term brand growth. Unlike traditional high-footfall retail environments, MSSY is built around a considered, relationship-led experience where success comes from fostering customer loyalty, creating a strong sense of community, and delivering an elevated in-store atmosphere.
The Store Manager will take ownership of the store environment, team performance, customer experience, and operational standards, while helping to protect and evolve the premium positioning of the brand. This role requires someone who is proactive, commercially aware, operationally strong, and passionate about contemporary vintage fashion, culture, and exceptional retail service.
Key Responsibilities:- Commercial Performance & Store Ownership:
- Take full ownership of overall store performance and profitability
- Drive weekly and monthly sales targets through strong floor leadership and commercial strategy
- Analyse customer behaviour, loyalty performance and product sell-through to identify growth opportunities
- Monitor KPIs closely and implement clear commercial action plans where required
- Balance commercial performance with long-term customer retention and brand positioning
- Identify opportunities to increase repeat custom, client engagement and customer loyalty
- Maintain strong awareness of payroll, store costs and operational expenditure
- Clientelling, Loyalty & Community:
- Build and maintain strong customer relationships and an engaged client base
- Drive loyalty programme sign-ups, retention and repeat trade
- Coach the team on relationship-led selling and personalised customer interactions
- Identify VIP and returning customers and ensure elevated follow-up and service
- Create a strong sense of community around the store through activations, events and customer engagement
- Develop strategies that strengthen customer loyalty and long-term brand connection
- Ensure all customer communication reflects the tone and positioning of MSSY
- Customer Experience & Premium Service:
- Lead a high-touch, premium customer experience at all times
- Create an elevated, welcoming and highly curated store environment
- Ensure every customer interaction reflects professionalism, confidence and brand alignment
- Encourage styling conversations and personalised service
- Handle customer concerns calmly and professionally while protecting brand reputation
- Maintain consistently high standards across all touchpoints within the store experience
- Team Leadership & Culture:
- Lead, motivate and develop the store team day-to-day
- Set the tone for professionalism, energy and operational standards
- Foster a strong and collaborative team culture
- Deliver ongoing coaching, performance feedback and development support
- Identify underperformance early and manage consistently and fairly
- Recognise and encourage strong performance within the team
- Manage rotas, payroll and staffing responsibly and efficiently
- Lead by example in all areas of service, presentation and behaviour
- Visual Merchandising & Brand Presentation:
- Oversee all aspects of visual merchandising and store presentation
- Ensure the store environment consistently reflects the premium positioning of MSSY
- Maintain exceptional standards across styling, layout, cleanliness and product presentation
- Position hero products and key categories strategically
- Balance aesthetics with commercial performance and customer flow
- React quickly to product performance, stock levels and customer demand
- Operations & Organisation:
- Oversee opening and closing procedures
- Ensure all daily operational processes are completed accurately and efficiently
- Maintain exceptional organisation across both shop floor and back of house
- Monitor stock movement, deliveries and returns processes carefully
- Ensure all reporting, payroll and documentation is completed accurately and on time
- Maintain strong health & safety and compliance standards
- Communicate effectively with senior leadership regarding store performance and operational updates
- Brand Contribution & Strategic Growth:
- Contribute ideas around activations, customer engagement and store experience
- Identify opportunities to elevate brand perception and strengthen customer loyalty
- Share customer insights, feedback and trend observations with senior leadership
- Act as a strong representative of the MSSY brand within the local market
- Support the continued growth and evolution of the business through proactive contribution and leadership
About You:
- Proven experience within a retail management role, ideally within premium fashion or contemporary retail
- Strong leadership skills with the ability to motivate and develop a team
- Commercially minded with a strong understanding of KPIs, customer behaviour and clientelling
- Naturally confident delivering premium customer service
- Strong understanding of relationship-led retail and loyalty-driven business models
- Highly organised and operationally strong
- Excellent communication and interpersonal skills
- Strong eye for visual presentation, styling and store atmosphere
- Proactive, adaptable and comfortable taking ownership within a fast-paced retail environment
Job Type: Full-time
Salary: £34,000.00 + bonus scheme
Benefits: Company pension, Staff discount
If you are passionate about elevated vintage retail, customer experience and community-led fashion environments, and want to play a key role within a growing contemporary brand, we'd love to hear from you.
Store Manager in London employer: MSSY
MSSY Vintage is an exceptional employer that prioritises a unique, relationship-driven retail experience in the heart of East London. With a strong focus on employee development, a collaborative team culture, and a commitment to premium customer service, MSSY offers its Store Manager the opportunity to lead a passionate team while fostering community connections and driving brand growth. Employees enjoy benefits such as a competitive salary, company pension, and staff discounts, all within a vibrant and creative work environment that celebrates contemporary vintage fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into MSSY Vintage's vibe, values, and what makes them tick. This way, you can show off your passion for their unique style and how you can contribute to their community-driven approach.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. Building relationships can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or improved customer experiences in previous roles. MSSY is all about premium service and community, so highlight your experience in those areas!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re genuinely interested in being part of the MSSY family.
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Your Passion for Vintage Fashion:When writing your application, let your love for vintage fashion shine through! Share specific examples of how you've engaged with the style and culture, and why it excites you. We want to see that you're not just looking for a job, but that you're genuinely passionate about what we do at MSSY.
Highlight Your Customer Service Skills:Since we're all about building strong customer relationships, make sure to emphasise your experience in delivering premium service. Talk about how you've gone above and beyond for customers in the past, and how you can bring that same energy to our store. We love a good story!
Be Commercially Savvy:We’re looking for someone who understands the retail game. In your application, mention any experience you have with driving sales or analysing customer behaviour. Show us that you can balance commercial performance with creating a loyal customer base – that's the sweet spot we’re after!
Keep It Personal and Engaging:Your application should reflect your personality! Use a friendly tone and be yourself. We want to get a sense of who you are and how you'd fit into our team. Don’t forget to apply through our website – it’s the best way to ensure your application gets noticed!
How to prepare for a job interview at MSSY
✨Know Your Vintage Fashion
Before the interview, dive deep into the world of 90s and Y2K fashion. Familiarise yourself with key trends, styles, and how they relate to MSSY's aesthetic. This will not only show your passion but also help you connect with the brand's vision during the conversation.
✨Showcase Your Customer Relationship Skills
Prepare examples of how you've built strong customer relationships in previous roles. Think about specific instances where you turned a one-time shopper into a loyal customer. Highlighting your experience in clientelling and community-building will resonate well with the interviewers.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've driven sales and improved store performance in past positions. Bring insights on KPIs you've monitored and how you've implemented strategies to boost profitability while maintaining customer loyalty. This shows you're not just about numbers but also about sustainable growth.
✨Emphasise Team Leadership Experience
Think of ways you've motivated and developed your team in previous roles. Share stories that illustrate your leadership style, how you foster a collaborative culture, and how you handle underperformance. This will highlight your ability to lead the MSSY team effectively.
