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- Tasks: Support volunteer applications and manage records in a dynamic team environment.
- Company: Join MSSC, a charity dedicated to empowering young people through Sea Cadets.
- Benefits: Enjoy 25 days leave, hybrid working, and a generous pension scheme.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Make a difference by supporting volunteers and enhancing community engagement.
- Qualifications: Strong IT skills and experience in customer-focused roles are essential.
The predicted salary is between 27300 - 27300 £ per year.
Location: MSSC National Support Centre, 200b Lambeth Road, London SE1 7JY
Contract: 35 hours per week
Salary: £27,300 gross per annum
Closing Date: Monday 25 May 2026
Interviews: Assessment Day at MSSC NSC on Monday 1 June 2026
We are currently looking for a Volunteer Support Officer with proven administrative and IT skills to join our busy Volunteer Support team based at our National Support Centre.
Responsibilities
- Support the processing of adult volunteer applications to join Sea Cadets, ensuring all personnel records are accurately updated on the CRM system
- Review and approve volunteer references in line with MSSC's Safer Recruitment Policy
- Administer the enhanced disclosure process, acting as an MSSC counter-signatory
- Process grants and claims relating to volunteer uniform allowances
- Review and submit applications for UKSV Security Clearances and MOD 90 ID Cards
- Respond to all Volunteer Support enquiries received by MSSC via email, post, and phone
Requirements
- Experience working in a customer-focused role, handling a wide range of enquiries by phone and email, including challenging conversations
- Excellent IT proficiency, particularly in Microsoft Excel and Outlook
- Experience using data protection procedures and handling confidential information appropriately
- Experience organising own workload and managing deadlines effectively
Desirable
- Experience of database inputting, record maintenance, and data management
- Experience working with volunteers
Benefits
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks.
Volunteer Support Officer employer: MSSC (Marine Society & Sea Cadets)
Contact Detail:
MSSC (Marine Society & Sea Cadets) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Support Officer
✨Tip Number 1
Get to know the organisation! Research MSSC and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for the assessment day by doing mock interviews with friends or family. Focus on common questions related to volunteer support roles and your experience.
✨Tip Number 3
Show off your skills! Bring examples of your previous work, especially any relevant administrative tasks or IT projects. This will help demonstrate your capabilities and how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up! After the assessment day, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression!
We think you need these skills to ace Volunteer Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Volunteer Support Officer role. Highlight your relevant experience, especially in administrative tasks and customer service, to show us you’re the perfect fit!
Show Off Your IT Skills: Since we’re looking for someone with strong IT proficiency, don’t forget to mention your experience with Microsoft Excel and Outlook. Give us examples of how you've used these tools effectively in past roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MSSC (Marine Society & Sea Cadets)
✨Know Your Stuff
Make sure you understand the role of a Volunteer Support Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around processing volunteer applications and handling confidential information. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your IT Skills
Since the role requires excellent IT proficiency, particularly in Microsoft Excel and Outlook, be prepared to discuss your experience with these tools. Maybe even bring examples of how you've used them in previous roles to improve efficiency or manage data effectively.
✨Prepare for Customer-Focused Scenarios
Expect questions about handling challenging conversations and customer enquiries. Think of specific examples from your past experiences where you successfully managed difficult situations, demonstrating your ability to stay calm and professional under pressure.
✨Emphasise Your Commitment to Inclusivity
MSSC values diversity and inclusion, so be ready to discuss how you can contribute to this ethos. Share any relevant experiences working with diverse groups or how you’ve supported inclusivity in your previous roles. This will show that you align with their values and are a good fit for the team.